Position Summary:

The Case Manager is responsible for performing all appropriate administrative and programmatic functions of the Community Services Block Grant. The position reports to the Case Manager Supervisor and operates under moderate supervision with little latitude for the use of independent, judgment, discretion and initiative.

Essential Job Duties:

Coordinate and deliver agency program requirements while adhering to program guidelines, polices and procedures.

Provide direct services to program participants following the guidelines of the various assistance funders.

Maintaining compliance with all aspects of programs.

Provide case management services, up to and including: referrals to other appropriate resources, budget counseling, recommendations for improved client self-sufficiency

Develop and maintain relationships with community partners and attend inter-agency networking meetings.

Maintain records according to established procedures for documentation and reporting.

Develop and foster working relationships with local service providers

Maintain accurate phone log and reports; maintain accurate ledgers of program funds.

Make home visits on an as needed basis for clients unable to come to the site.

Cover duties of other case managers when needed

All employees are expected to adhere to OWBCs ethics expectations

Must be able to cooperate and work effectively with others

Must be diplomatic, honest and fair

Regular and Punctual attendance is an essential function of the position

Perform other duties as assigned or as they become apparent

Knowledge, Skills and Abilities:

Ability to operate various word-processing software, spreadsheets, and database programs.

Ability to work effectively with others.

Ability to provide excellent customer service to internal and external customers.

Ability to ensure compliance with regulatory agency requirements and policies.

Ability to organize, prioritize and utilize effective time management techniques.

Ability to respect confidentiality at all times.

Ability to carry out multiple tasks and meet deadlines.

Ability to follow instructions furnished in verbal or written format.

Minimum Qualifications:

Education and Training:

Bachelor’s degree in social or behavioral sciences or related field. Related experience may be substitute for a degree; minimum four years for substitution.

Experience:

Two (2) years of social services or related experience

Licenses/Certifications:

Valid Texas driver’s license.

Mental / Physical Tasks (F= Frequent, O=Occasional, R=Rarely):

F Standing- required when making copies, meeting people, moving from work area to work area

F Handling- reports, vehicles, laptop, keys

F Hearing/Talking/Listening-communicate with employees and others, answer the telephone, participate in meetings, give presentations

F Fine Dexterity-operate computer, calculator, to write, mouse, projector tools

F Sitting-performing work at desk, while reading, writing, in meetings, driving, riding in vehicle to sites and meetings

O Kneeling/Crouching/Crawling-plug in equipment, when connecting PC components, plugging in cords, open lower desk drawers

F Walking-from vehicle to site, area to area, to copier

F Bending/Twisting – to reach files, reports, handle paper, reach drawers

F Grasping/Holding-holding binders, phones, tablet, work resources

F Balancing – standing, reaching, driving

F Lifting/Carrying-report binders, paper, laptop, supplies up to 45 lbs.

F Vision-to drive and assist individuals in medical need

F Pushing/Pulling – open/close file/copier drawers, open & close doors, rolltop carriers

F Foot Controls – driving

F Driving –scheduled & unscheduled trips to and from meetings and sites

R Other

F Reaching-to answer phone, reach files, reports, plug in laptop

Working Conditions:

Working in a fast-paced environment with priorities and plans that may change rapidly.

Working on weekends, evenings and some holiday may be required.