Benefits:
Bonus based on performance
Company parties
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance
About Us: We are a thriving private eyecare practice dedicated to delivering exceptional patient care and a premium optical experience. Our office specializes in high-end designer eyewear and personalized service, while also offering aesthetic services that complement overall eye health and appearance. We are seeking a dynamic, experienced Eyecare Manager to lead our team and drive continued growth across both optical and aesthetic services.
Position Overview: The Store Manager will oversee daily operations, lead staff, and ensure the practice consistently meets sales, service, and patient care goals. This role requires a hands-on leader with strong business acumen, a passion for patient experience, and the ability to integrate and grow both eyecare and aesthetic service offerings.
Key Responsibilities:
Lead, coach, and manage staff to ensure high performance, accountability, and a positive team culture
Drive sales performance, including optical sales of high-end designer frames and lenses, as well as aesthetic services
Train and guide team members on effectively cross-selling eyecare and aesthetic services to enhance patient outcomes and revenue
Ensure the team meets and exceeds service and sales deadlines
Oversee patient flow, scheduling, and overall office efficiency
Manage insurance processes and optimize profitability, including understanding reimbursements and billing practices
Maintain compliance with HIPAA regulations and secure handling of patient and credit card information
Supervise pretesting procedures and ensure clinical readiness
Oversee inventory, merchandising, and presentation of luxury eyewear collections
Develop and execute social media strategies to promote both optical and aesthetic services and increase patient engagement
Ensure cleanliness, organization, and professional appearance of the office at all times
Handle escalated patient concerns with professionalism and care
Qualifications:
Bilingual in English and Spanish
Proven experience in people management and team leadership
Strong background in optical sales, customer service, and practice operations
Experience with aesthetic services (e.g., skincare, cosmetic treatments, or medspa environments) required
Demonstrated ability to successfully cross-sell aesthetic and healthcare services
Experience working with high-end or luxury retail products preferred
Knowledge of insurance billing and strategies to maximize profitability
Familiarity with HIPAA compliance and credit card processing procedures
Experience with pretesting equipment and workflows
Demonstrated ability to meet and exceed sales and operational goals
Strong organizational, communication, and problem-solving skills
Experience with social media marketing for business growth
Apply Today: Please submit your resume and a brief cover letter outlining your relevant experience.
Three years of previous retail management (Manager or Assistant Manager) is preferred
Previous sales experience with the proven ability to meet or exceed performance standards
Ability to thrive in a fast-paced environment
Strong organizational skills
Excellent team building and leadership skills
Bachelor’s degree in management, business administration, or relevant field is preferred