Job Description

BASIC DUTIES Provide customer service to participants phoning in to the call center by providing pertinent information, attempting to resolve issues, referring calls appropriately, or otherwise properly disposing of the call.

1. Update KIDS case information and ensure accurate data for case management.
2. Review KIDS (and/or any other child support data system) for referrals from IV-A and IV-E through CARES/KIDS interface as well as non-AFDC applications for services to determine if there is an existing IV-D case and determine appropriate child support services.
3. Refer individuals to other services in the Racine County Workforce Solutions Center, and the community as needed.
4. Refer to child support specialists those who provide questionable information and refer for possible fraud investigation those participants suspected of fraudulent activity
5. Practice excellent customer service skills at all times to include, but not limited to, addressing customers' and employees' concerns courteously and promptly.
6. Any other IV-D-related functions assigned by management, including providing clerical support to program specialists and attorneys, and providing service to participants at the reception desk.

PREFERRED QUALIFICATIONS

• High School Diploma or GED
• Post – Secondary Education in accounting, business administration, social services, or legal fields
• Work experience utilizing computer and Microsoft Office programs;
• Strong communication and inter-personal skills
• Prompt and regular attendance

This description has been prepared to assist in properly evaluating various classes of responsibilities, skills, and working conditions. It is intended to indicate the kinds of tasks and characteristic levels of work difficulty that will be required of the position. It is not intended as a complete list of specific duties and responsibilities; nor, is it intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of workers under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind and level of difficulty.

Company Description

About our Company: - Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process. Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies. We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. Check us out at http://ompsol.com