Come work with us!! We want you to join our team, why you ask? Well, we are one of the top places to work in Orange County. That's right, Optimum has been recognized as one of OC Top Places to Work for the past 3 years. We offer competitive salaries, encourage work life balance and a fantastic Company Culture. We are excited to have you join our dynamic and talented team. HOW WE INVEST IN YOU We offer a competitive salary along with medical, dental, life insurance, 401K match, mileage reimbursement, paid vacation, paid sick leave and paid holidays. We compensate you for effectively managing six or more associations, if you desire, through our portfolio bonus program, along with a portion of all Management extras. We provide a work life balance by providing flex time and a generous amount of time off. We are proud of our on-going training program while encouraging professional growth. These are just a few ways we invest in YOU! OUR COMMITMENT Our focus is to elevate industry service standards following our 25-year service vision. Our vision serves as the framework for our roadmap and guides every aspect of our business by describing what we need to accomplish, in order to continue achieving sustainable, quality growth. We are committed to enhancing our leadership and industry expertise to become the premier choice in community management. We are known to provide the best Community Manager support in the industry! The On-site Community Assistant will ensure the Association homeowners and assigned Community Manager requesting administrative related assistance receive the highest quality of customer service. The assistant must be a team player and able to work in a group or individually with little direction from their supervisor, anticipating (and completing) the appropriate steps required to ensure that due diligence has been achieved. This position will be responsible to provide support to the assigned Community Manager regarding all administrative related correspondence and/or demands. PRIMARY DUTIES AND RESPONSIBILITIES include, but are not limited to: - Answer all incoming calls and emails; if unable to take a call/email, the call/email is to be returned within the same business day - Assist Community Manager with annual meeting preparation - Process architectural applications - Work directly with Board/Architectural Committee regarding applications and homeowner inquiries - Process items from action list - Prepare homeowner response letters - Prepare vendor response letters - Prepare Board correspondence - Process action items included on property inspection reports - Prepare non-compliance letters - Prepare bid acceptance and regret correspondence - Create databases for special projects - Facilitate clubhouse reservations - Maintain clubhouse calendar - Process all deposit and refund checks - Coordinate release of keys and/or inspection of clubhouse - Process and manage association keys (pool keys, tennis court keys, etc.) - Prepare monthly Association Newsletter - Facilitate/coordinate various social events for the community throughout the year - Assist Community Manager with Association's weekly property inspections SPECIALIZED SKILLS Community Assistant must have excellent 'people skills' for building relationships with colleagues at all levels. Also, must be able to demonstrate well established organizational skills and ability to prioritize in an active team environment with many distractions. Excellent customer service, organizational, time management, attention to detail, and written and oral communication skills are necessary to perform the essential functions of the job. Letter drafting, mail handling, and proper telephone etiquette skills are also necessary to facilitate administrative tasks. Ability to work independently or with a team in a fast-paced and high-volume environment, while always maintaining a positive demeanor. EDUCATION and/or EXPERIENCE College Degree preferred, but not required. At least 1-year customer service experience, 2 or more years preferred. Community association management experience is preferred, but not required. TECHNICAL REQUIREMENTS - MS Office - Excel, PowerPoint, Word, Outlook - Ability to learn new software programs - Operate Office Phone System - voicemail, call transfer, call hold, call park, and conference call - Operate Office Equipment - copy machines, fax machines, postage meter, and other general office equipment - Type 70+ wpm minimum - Internet savvy - Create and maintain spreadsheets Job Type: Full-time - On-Site Pay: $20.00 - $21.00 per hour