Job Description

Job description Provalus is actively hiring entry-level and experienced Customer Service Analysts to start immediately in support inbound/ outbound call activities, product support, & customer support/ experience functions. Start working right away with on-the-job training provided and accelerated career advancement opportunities. Main responsibilities will include transcribing and relaying customer information, answering questions from customers professionally, and responding to customer inquiries. All positions are full-time with set schedules, professional training and development, and opportunity for career advancement. Start your career today! Responsibilities include: * Researching required information using available resources. * Handling and resolving customer complaints regarding product sales to customer service problems. * Providing customers with the organization's service and product information. * Processing forms, orders, and applications requested by the customers. * Identifying, escalating priority issues and reporting to the high-level management. * Routing inbound calls to the appropriate resources. * Following up complicated customer calls where required. * Completing call notes and call reports as necessary and updating them in the CRM. * Obtaining and evaluating all relevant data to handle complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken. * Managing administration, communicating and coordinating with internal departments. * Other duties as assigned. Role Requirements include: * Ability to work onsite at the Provalus Tahlequah office. No remote positions available at this time. * Excellent communication skills, including verbal and written communication. * Ability to work with others in a team environment. * Good computer and multi-tasking skills. * Competency in related computer applications. * Ability to react effectively and calmly in stressful situations. Launch your career in technology and be a part of the our mission to provide corporations outsourced services such as; helpdesk, quality assurance, cybersecurity and network security right here from in the U.S. No experience required! Apply at www.provalus.com/apply Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Referral program * Vision insurance Company Description Provalus is a purpose-driven organization committed to up-skilling American workers with jobs that have traditionally been sent overseas. With the demand for skilled technologists at an all-time high, Provalus hires and develops the best & brightest undiscovered talent in rural towns throughout the country to deliver professional and managed services in the areas of BPO & ITO. We're bringing technology jobs back to America's heartland by providing clients with superior business solutions performed by dedicated teams located in state-of-the-art technology centers. Our parent company, Optomi Professional Services, represents our full spectrum of talent services. OPS is a 100% U.S.-based firm dedicated to partnering with clients to fuel their technology initiatives. We provide skillset-focused support through two service channels: talent services and solutions.

Company Description

Provalus is a purpose-driven organization committed to up-skilling American workers with jobs that have traditionally been sent overseas. With the demand for skilled technologists at an all-time high, Provalus hires and develops the best & brightest undiscovered talent in rural towns throughout the country to deliver professional and managed services in the areas of BPO & ITO. We’re bringing technology jobs back to America’s heartland by providing clients with superior business solutions performed by dedicated teams located in state-of-the-art technology centers. Our parent company, Optomi Professional Services, represents our full spectrum of talent services. OPS is a 100% U.S.-based firm dedicated to partnering with clients to fuel their technology initiatives. We provide skillset-focused support through two service channels: talent services and solutions.