Job Description
TITLE :ASSOCIATE CUSTOMER SERVICE REP I (4641)
LOCATION :24811 AVENUE ROCKEFELLER, VALENCIA, CA 91355
DURATION :12+ MONTHS CONTRACT.
SHIFT :FIRST SHIFT
DESCRIPTION:
· Level II: 3-5 years.
· Customer Service Representative, you will be responsible for accurately providing quotations, reviewing purchase orders and processing sales orders.
· You will also have daily phone and email communications, both inbound and outbound, including customer conference calls.
· You will track daily orders on time deliveries, report new lead time and dates, handle return good claims, and initiate Corrective Action Reports. KEY RESPONSIBILITIES:
· Responsible for entering Customer’s orders for products and services
· Effectively communicate with the customer to establish overall customer status
· Accurately identify the type, amount, and required date of product ordered
· Coordinate with the shipping department to meet customer specific requirements
· Coordinate resolution of non-conforming products and issues
· Accurately quotes prices using standard pricing information and customer specific pricing agreements
· Accurately calculate total prices and quantities related to sales orders
· Verify the necessary information related to inventory
· Work with manufacturing to expedite orders to meet customer demand
· Accurately update, maintain, and complete customer information and order status
· Ensures accuracy of all sales orders
· Provides necessary information for the shipment of product
· Interface with Sales and Marketing Representatives to develop plans for customer service
QUALIFICATIONS:
· Must have a high school diploma or GED
· 3 – 5 years of Corporate Customer Service
· Strong written and verbal communication skills
· Must be able to make decisions, confidently
· Extremely detail oriented
· Must be able to multitask
· Work independently, as well as with a team
· Proficient in Microsoft Excel, Work, and Outlook
· Must be able to use a laptop, continuously