Job Description

OVERVIEW

Opya transforms Autism care by connecting treatment with technology to provide clinically excellent Behavior, Speech & Occupational Therapy. Our mission is to help as many children and families impacted by Autism as possible. We are a mission driven company investing in talent that aligns with our superior client and customer experience-based values. If this is you, read on!

We are seeking an Operations Manager who will work closely with the Director of Operations and act as an internal ambassador for Opya’s people and mission driven culture. You are responsible for executing on a best-in-class employee experience for Opya teammates. As we scale, you will assist in developing our internal infrastructure required to support the current team, future employees, and clients. It is an exciting time to be at Opya.

RESPONSIBILITIES

• Conduct weekly check ins with RBT team members to understand needs and assist with resolutions
• Partner with Clinical leadership to assist with communication, support projects/work, and ensure a high quality of care is provided to clients
• Collaborate cross functionally to ensure compliance requirements as well as a positive client and employee experience.
• Act as first point of contact for escalations and provide day-to-day support to all Registered Behavior Technicians
• Review and approve employee timecards ensuring accurate documentation and timely billing practices
• Design and participate in New Hire and ongoing training related to Opya’s policies and procedures and general clinical operations.
• Conducting performance management to communicate, and consult with staff on training and career development
• Assist with facility management with locations
• Develop an internal system for monitoring and maintaining material inventory requests and ordering
• Maintain a safe and secure working environment (OSHA)
• Support recruiting team by conducting interviews to identify quality Registered Behavior Technicians (RBTs).
• Identify and use employment related data and create reports to help inform on retention and productivity.
• Other duties as assigned

QUALIFICATIONS  

• Bachelor’s Degree in a related field required
• Minimum 2-3 years work experience in Operations management required
• Knowledge of principles and procedures for personnel recruitment, selection, and training
• Ability to articulate thoughts and ideas clearly, present information in a straightforward and logical way and share information with others in order to improve overall work progress.
• Skilled at managing own time and time of others; effectively handle multiple demands and competing deadlines
• Ability to identify goals, develop plans, estimate time frames and monitor progress with minimal oversight
• Strong critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Excellent interpersonal skills including social perceptiveness by being aware of others’ reactions, effectively listening and building rapport with others
• Ability to effectively communicate both verbally and in writing to convey information and make adjustments as appropriate for the needs of the audience
• Superior sound judgment and decision making abilities achieved by considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to handle sensitive situations and maintain strict confidentiality and exercise discretion pertaining to the work environment, company and client information
• Ability to build and maintain cooperative work relationships across cross-functional teams while maintaining professional boundaries
• Demonstrated ability to exercise initiative, independent judgment and be a self-starter who works with integrity while also being a strong team player
• Must be timely, reliable and committed to long-term employment

WORKING CONDITIONS

This is a largely sedentary role that operates in a professional office environment. This role routinely uses standard office equipment. Travel between regions is required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee occasionally is required to lift up to 50 pounds.

DIRECT REPORTS

Behavior Technicians and Registered Behavior Technicians

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