Job Description

We are seeking a Help Desk Manager to join our team!

· ARE YOU LOOKING FOR A LESS CONVENTIONAL JOB?

· DO YOU HAVE A LOGICAL BRAIN TO TROUBLESHOOT PROBLEMS?

· ARE YOU INTERESTED IN CREATING TECHNOLOGY SOLUTIONS TO HELP CLIENTS?

· ARE YOU PERSONABLE?

· WOULD YOU LIKE TO WORK FOR AN ORGANIZATION CONSISTENTLY AT THE FOREFRONT OF TECHNOLOGY?

We are looking for self-starters with exceptional personalities, written, verbal and interpersonal communication skills to assist our clients with their IT challenges. Do you also have:

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
• Provide training and mentorship to help desk consultants

QUALIFICATIONS:

• Previous experience in IT, customer service, or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Strong critical thinking, problem solving, and organizational skills
• Compassion and patience to help others with their IT problems
• Confidence to work well under pressure in a fast paced environment
• Initiative and resourcefulness to act and think outside of the box
• Interest to work both at clients’ sites or remote whether it be roaming to different clients’ sites or handling multiple client needs from one site
• 1-4 years of networking and computer skills, including experience with mobile devices, routers, firewalls, network address translation, and VPN
• Strong familiarity with Apple, Microsoft and Google products & services, such as Windows (Server 2003, 2008, 2012; XP, 7, 8), Microsoft Office, Exchange, Office 365, etc.
• 1-4 years related experience required

· If so, then you would be interested in working at our technology consulting company, ORAM Corporate Advisors provides quality IT services, solutions and consulting to small and medium sized businesses at a price they can afford. Whether they work from home or operate a multinational corporation, you will be a critical part in making sure our client networks are always operational. The individual will be working to support multi-platform, multi-site, 24x7 environments that include telephony, database, web, and application services.

· This position is a great opportunity to work in a cutting-edge environment with growth capabilities.

If you have drive, enthusiasm, and a passion for helping businesses succeed using technology then we want to hear from you. Please submit your resume’, cover letter and salary requirements

Company Description

ORAM Corporate Advisors provides quality IT services, solutions and consulting to small and medium sized businesses at a price they can afford. Whether they work from home or operate a multinational corporation, you will be a critical part in making sure our client networks are always operational. The individual will be working to support multi-platform, multi-site, 24x7 environments that include telephony, database, web, and application services.