Job Description
Reputation Management Specialist / Social Response Coordinator *
Kid at heart? Love to play? Like to play at work?
If you have a flair for creative, exceptional customer service skills, and some working knowledge of social media marketing best practices, we would love to meet you!
OrangeOnions & its growing group of toy brands: Playtime by Eimmie, Plushible, Taylor Toy, and YGMA- have been in business since 2007, and have been named to Internet Retailer's prestigious “Second 500” list of Ecommerce Business many times over our 14-year history. Our recent growth, and the addition of our new toy brands, means we’re quickly expanding our team!
Be a part of this exciting, fun toy company that wants to help you grow right along with us!
Job Description
We are on the lookout for a highly energetic, customer-focused individual who is interested in a high-impact position working directly with our customers. Duties include answering phone calls, responding to emails, interacting with our fans on Facebook and Instagram, assisting customers via live chat, monitoring reviews, and enhancing the reputation of our brands through effective community management.
Skills Required
Demonstrate initiative to follow up and solve customer service issues
Actively engage in the monitoring of brand conversations, including the development of listening, reporting, and engagement policies to help grow digital communities.
Keep the brand voice and reinforce brand mission in relevant social conversations
Plays an active role in monitoring and responding to customer comments and reviews
Works with the customer service team to resolve complex customer service issues
Managing and reporting on customer data to identify trends and opportunities for improvement
Develop strategies to increase online reviews and help improve ratings across locations
Implementing best practices to solicit online reviews from customers
Crafting online review responses and communicating directly with customers
Act as a liaison between customers and other team members to proactively resolve issues
Collaborating with our social media team to drive more business
Provide support to team members within and outside the marketing department
Our Ideal Candidate Will Possess the Following Qualities:
Tech-savvy
Self Starter
Strong communication skills both written and oral
Expert understanding of various social media platforms including but not limited to Facebook, Pinterest, Instagram, and TikTok
Excellent organizational skills
Excellent phone skills
Creative thinker and problem solver
Camera friendly! There are always opportunities to be in front of the camera- both video and still.
Have Marketing and/or Merchandising career aspirations: Being the front line to the customer- your input is very important and you will be called upon to contribute to all marketing and merchandising efforts, an amazing learning experience!
Don’t miss this rare opportunity to be a part of a fun, dynamic work environment- where toys are our focus all day, every day!
Benefits include medical, dental, vision, and paid-time-off.
This is a Monday through Friday- full-time position. * Related keywords: social media, marketing
Company Description
We have been in business since 2007 and provide our customers with brand name products at closeout prices. We have been named one of Internet Retailer's Second 500 sites for several years and are quickly expanding our team. Be a part of this exciting, casual, family style company that you can grow with.