As the Franchise Business Manager (FBM), you are a field liaison between our OTF Global Headquarters, Area Representatives, franchisees and potentially Private Equity groups or franchisees in UFG owned areas (all identified as our customers) This position has several key responsibilities and functions for guiding the outcomes in all performance and operational areas for your assigned OTF regions and studios within. This position offers support to the Area Representatives in all areas of operation to include but not limited to financial and KPI analysis, operational systems education, implementation & training support, fitness, membership sales support, and marketing management support.

WHAT YOU WILL DO

Communicate with our customers and their regional teams via telephone, email and face-to-face, to effectively detail franchise brand policies and procedure (ensuring knowledge and stressing the need for 100% brand and policy adherence)

Practice regular independent, discretionary judgement in order to ensure OTF strict guidelines are being followed

Develop and maintain relationships with existing/new franchisees, Area Representatives (AR’s), Private Equity groups and their regional teams for strong collaboration and business leadership

Provide exceptional customer service through proactive communication asking pertinent questions and understanding customers’ needs

Continually drive studio revenue and regional profitability through our customers

Understand and be able to continuously analyze your assigned region’s OTF Business Intelligence metrics (KPI’s) to uncover trends and poor performance symptoms and provide intelligent, effective and timely solutions for market and studio growth

Offer training workshops and perform continuing education in conjunction with regional teams as needed

Travel domestically to support new/existing studios in all facets of the OTF system (Sales/Operations/Fitness, Training and Development, Coaching and Leadership)

Attend conference calls/webinars and events to promote the OTF brand

Support and, if required, mediate disputes with franchisees to achieve desired outcomes with minimal studio/brand impact.

Submit monthly schedule and weekly reports to direct supervisor outlining work hours and activities performed

Visit roughly 80% of studios within your assigned OTF regions during a calendar year

Perform studio assessments as needed

Act as the brand steward with our customer groups to protect the brand by designing and implementing brand consistency and continuity measures

ARE YOU QUALIFIED?

Bachelor’s degree preferably Business, Sports Management and/or Health & Wellness

Minimum of 1 year in an Orangetheory Fitness system management role

Minimum 5 years’ experience as a leader in the fitness industry and thrive in a customer service environment

Current CPR/AED certification

Must have proven successful management experience preferably in franchise and/or the fitness sector

Multi-unit supervisory experience preferred

SUPERVISORY RESPONSIBILITYThis position may include supervisory responsibilities.

POSITION TYPE This is a full-time position.

TRAVELTravel is required – Travel may consist of up to 65% travel inside the continental United States. You must have a valid driver’s license and have a completely open schedule to be able to work days, nights and weekends (when needed) Why Join Orangetheory Corporate?We offer a competitive salary along with exceptional benefits such as:

Free workouts at corporate studios

Healthcare Benefits: Medical, Dental, Vision among many other supplemental benefits

Employer Paid Benefits: Long-Term Disability and Life Insurance

Paid Time Off

Holiday Pay

Parental Leave Pay

State-of-the-Art Wellness Center at Corporate Headquarters

401k Plan with Employer Contribution

Team Building, Employee Engagement activities and so much more