Job Description
The Fitness Sales Associate role assists in running all front of house fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Fitness Sales Associate is responsible for meeting and exceeding all key performance metrics for the studio, including membership sales, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
JOB DUTIES:
Maintain accurate records using established OTF sales systems.
Lead OTF studio previews with prospects and/or fitness program holders.
Conduct telephone inquiries / follow up calls / customer care calls.
Schedule intro sessions for prospective clients
Advise and complete memberships that best align with client goals.
Establish and maintain an effective referral program.
Greet members and guests promptly, enthusiastically and with a smile to create a friendly and positive entrance into the OTF studio.
Respond immediately to member requests, inquiries and concerns.
Accurately follow the daily studio cleaning checklist in accordance with all Covid protocols.
Maintain an organized and clean lobby/front desk area.
Participate in 1-2 OTF scheduled workouts per week.
Accurately process credit card transactions.
Work closely with Fitness Team to ensure that processes are fulfilled.
Attend and participate in all relevant OTF training programs.
JOB QUALIFICATIONS:
Excellent customer service skills with strong sales skills (experience working in a sales quota bearing structure highly preferred).
Solid verbal and written communication skills required.
Able to multi-task and excel in a busy environment.
Functional computer skills required, including experience with Microsoft Office.
Health & Fitness minded people strongly preferred.
High school diploma required.
Flexible to work day, evening and/or weekend hours as needed.
Compensation: Competitive, Hourly + Commission
Fitness Sales Associates receive a free unlimited membership at our studio
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.