The Fitness Equipment Field Maintenance Technician is ultimately responsible for ensuring that repairs and maintenance service is sufficient to keep all exercise equipment, throughout the assigned region is functional and working at all times. Maximum up-time is essential to contribute to member satisfaction and retention. Maintaining world-class and like-new conditions is an expectation that we strive to uphold across all locations.

Main Duties

Able to work independently and manage priorities and take charge as necessary. Excellent communication skills

Provide repair and maintenance service on cardio and strength equipment

Service can be assigned on a scheduled or unscheduled basis based on priority type and needs of the field, and is constantly tracked using logs, reports and information management systems, and evaluated for effectiveness and quality through inspections, service and equipment reliability key performance indicators (KPI’s) and direct feedback from field management and gym members.

Routine training of staff on preventative maintenance techniques and light repairs is required as well.

Excellent/proven at interacting with others in a service environment to include: members, management, staff and suppliers

Excellent/proven administration, coordination and logistical skills in a service/help desk environment

Excellent/proven time management skills and working independently with minimal or no supervision

Proficient with using computer hardware and business software applications such as databases, spreadsheets, and e-mail.

Capable of effectively handling the physical demands of the job, which can involve lifting 150lbs, constant bending and lifting, and working from knees or low to the floor

Escalation of unresolved issues to Studio Manager.

Service is provided using own car and tools.

Non-standard work week (could include weekends, nights, over 40 hours per week, on-call)

Be willing to do whatever is needed to ensure world-class and like-new conditions in the studios

Education:

High school degree or equivalent required

Experience:

2+ years of mechanical, service industry experience

Other Requirements:

Valid driver’s license

Ability to team lift up-to 150 pounds at times during the work day.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, kneel, climb and use hands and arms to operate warehouse equipment, move inventory, product & displays. Must have the strength and stamina to safely lift 150 pounds at least 4 times in a single 8-hour shift. Specific vision abilities required by this job include close vision and the ability to adjust focus for regular use of computer screen.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.