Orangetheory Fitness is currently seeking dynamic and self-motivated Call Center Representatives! As a team member of our new call center, the Call Center Representative would be responsible for driving appointment setting, providing exceptional customer service, and handling a high volume of outbound calls to create a positive experience for each interaction.
Essential Duties and Responsibilities
Manage large amounts of outbound calls in a timely manner and highly responsive manner
Respond efficiently and accurately to callers, ensuring that customers feel supported and valued
Utilize software, databases, scripts, and tools appropriately and to support effective and outlined processes
Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going above and beyond to exceed expectations and personalize service offered
Keep records of all conversations in the call center database in a comprehensive, accurate manner
Meet individual and team qualitative and quantitative targets
Participate in training and development opportunities to expand knowledge, skills and aptitude relative to the Call Center Representative position and the company
Performs other related duties and projects, as needed and assigned by Sales and Operations Training department
Requirements
High school diploma required
Exceptional customer service skills
Strong verbal and written communication skills
Passion for Orangetheory and Fitness
Ability to multitask effectively, set and achieve priorities/performance standards and manage time.
Demonstrated ability to effectively handle problem solving situations
Customer focused with demonstrated skills in adaptability towards positive outcomes
Starting Hourly Wage: Varied
Benefits & Compensation: Benefits are very important to us. We are constantly looking for ways to increase our benefit package to attract and retain top candidates.
Competitive Pay
Insurance after 90 Days of Employment
401K Plan
Flexible Schedules
WORKOUT FOR FREE
Fitness casual dress-code
Passionate, collaborative work environment
Disclaimers: This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Global Fitness Enterprises LLC.
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.