Be fit. Change lives. Have fun.
As an Assistant Studio Manager, you will be responsible for providing leadership and assisting the Studio Manager with delivering daily direction to the sales and group personal training teams. This leader must pose a high caliber approach to accountability, collaboration, and positivity. The ASM works hand-in-hand with the Studio Manager and Head Coach to ensure excellence in customer service, operations and studio performance.
JOB DUTIES INCLUDE: ● Model the Daily Production Model (40+ contacts, 10 leads, 4 appointments, 2 sales) ● Assist with onboarding, training and coaching the sales team ● Maintain a strong understanding of all promotions and studio events ● Be able to deliver timely feedback to all team members ● Contribute to a high energy culture with the ability to motivate self and others ● Responsible for assisting SM with managing inventory, facilities, and other studio needs ● Attend all staff meetings and work with SM to lead a section each meeting that aligns with ASM development plan ● Ensure that all front desk systems are followed such as Member Check-in, Telephone Inquiries, 30 Second Pitch, Intro Booking, New Join Onboarding, Lead Management, Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, ● Determine Working Genius and contribute to the studio in additional aspects: social media, community wall, retail wall, monthly newsletter, refer & receive, local studio incentives, event planning etc.
OPERATION DUTIES INCLUDE: ● Work full-time 32+ hours per week ● Compliance and adherence to OTF Business Policies for daily studio operations ● Ensure OTF branding through consistency and continuity in all actions and uniform adherence ● Provide and maintain the highest level of customer service ● Provide effective decision making regarding customer service issues ● Help to maintain cleanliness of facility ● Step in as the Manager on Duty when SM is out of business ● Assist SM with cancellations, suspensions, upgrades, downgrades, help desk tickets, decline list, reconciling unpaid visits, and general administrative tasks [assistance as needed and determined by SM]
JOB QUALIFICATIONS: ● Minimum Sales experience: 1-3 years required ● Minimum Customer Service experience: 3-5 years required ● Minimum Management experience: 1-3 years preferred ● Must possess a positive, can-do attitude with leadership qualities ● Strong work ethic, integrity, professional demeanor ● Grammatically correct with excellent verbal and written communication skills required ● Ability to work and function in a team environment ● Flexible work schedule, ability to cover where needed, weekend availability ● Health and Fitness minded people with a passion for fitness
Benefits: Individual Sales Commission, Health Insurance, 401K matching, room for growth in a rapidly growing franchise group, uncapped commission, workout for FREE!
Acknowledgement *
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.
Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.