Technical Support Analyst

Job Overview

The Technical Support Analyst is responsible for implementation and maintenance of the information technology systems of our regional office and remote/studio locations within Austin Fitness Group. This role will work with leaders at all levels of operations from our executive team to our studio managers making major contributions to the advancement of our IT infrastructure in our business. This role will handle issue resolution, change management, require collaboration with cross-functional teams and more. The position is based in Austin, TX and reports to the VP of Business and Development.

Our Benefits

· FREE Premier Orangetheory Fitness membership for you and a dependent

· Medical, Dental, Vision and Life Insurance

· 401k Retirement upon eligibility

· Unlimited Paid Time Off + Holidays

· Paid Leave

· Collaborative, positive company culture

Responsibilities

· Plans, implements, and administers information systems across multiple IT functional areas, ensuring operational efficiency

· Provides operational infrastructure support, maintenance, troubleshooting to ensure optimum utilization of IT resources.

· Installs and configures software upgrades, file sharing, and domain security protocols maintains network and security infrastructure

· Involvement in hardware/software/AV vendor selection support, security, training, coordination, and scheduling of IT initiatives.

· Provides technical leadership and support to C-Level executives and ensures compliance with corporate policies.

· Ensures that all issues are addressed timely and fully resolved.

· Support a range of employees from field level to Regional office users with laptop, desktop and mobile devices.

· Work to standardize IT equipment across all sites and ensure new studios comply with requirements. · Field travel (up to 20%) as needed, drive to our studios in Austin and San Antonio to set up new studios or troubleshoot issues

Required Skills, Abilities & Experience

Bachelor’s degree in Computer Science, Information Technology or related field experience required

3-5 years of relevant experience in IT

Excellent communication skills, adept at conveying technical issues to non-technical indivisuals and establishing effective working relationships across various levels and locations

Proficiency in installation, configuration, and maintenance of diverse IT infrastructure components including desktops, routers, switches, wireless access points, VOIP and firewalls

Extensive experience with a variety of SaaS products such as Microsoft Azure, Office365, and Intune for organizational support, coupled with adeptness in using spreadsheet, word processing, database, and presentation software

Advanced knowledge of current trends & information sources for managing network systems management, including system backup and recovery procedures and techniques

Demonstrated ability assess network and telecommunications support needs, develop effective solutions, work independently and collaboratively, multitask effectively, and maintain confidentiality of work-related information and materials

Equal Employment Opportunity Orangetheory Fitness, Austin Fitness Group LLC is an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. Discrimination of any type will not be tolerated. Austin Fitness Group is committed to a policy of equal employment for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, disability, religion, veteran status, or any other characteristic protected by state, federal, or local law.

Acknowledgement *

I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.

Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.