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Sales Associate

Orangetheory - Franchise #0321

Sales Associate

Los Angeles, CA +10 locations
Full Time
Paid
  • Responsibilities

    Job Title: Sales Associate

    Direct Supervisor: Studio Manager

    Status: Hourly

    Location: 93314

    COMPANY DESCRIPTION

    West Coast Fitness

    West Coast Fitness is a leading franchisee of Orangetheory® Fitness with 50+ studios in Los Angeles, San Francisco’s Bay area, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach – many of our original teams are still with us today!

    Orangetheory® Fitness

    Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training®, free weights, and more. As a heart-rate-based totally-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.

    JOB DESCRIPTION

    If you consider yourself the “life of the party,” someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status

    Ensure a friendly, helpful, and inclusive experience for all members and guests

    Deliver an exceptional and versatile sales and service experience to all members and guests

    Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests

    Maintain accurate records using established OTF sales systems

    Perform telephone inquiries, follow-up calls, and customer care calls

    Host OTF studio tours with prospects and/or fitness program holders

    Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry

    Participate in 1-2 OTF scheduled workouts per week

    Maintain an organized and clean work environment

    Respond immediately to member requests, inquiries, and concerns

    Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms

    Attend and participate in all relevant OTF training programs, events, and meetings

    Establish and maintain an effective referral program

    Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities

    Maintain an organized and clean lobby/front desk area

    Process accurate credit card transactions

    Perform follow-up and follow-through activities with all prospective clients

    Respond immediately to member requests, inquiries, and concerns

    Work closely with the Fitness Team to ensure that processes are fulfilled

    QUALIFICATIONS

    High-level customer service skills

    Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)

    Excellent verbal and written communication skills

    Ability to multi-task and excel in a fast-paced environment

    Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry

    Flexibility to work daytime, evening, holiday, and/or weekend hours as needed

    Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)

    High school diploma

    Health and fitness-minded people, highly preferred

    BENEFITS

    Competitive hourly wage

    Performance bonuses – based on weekly, monthly, individual, and team sales goals

    Medical, Dental, and Vision (based on full-time hours)

    401k (based on full-time hours)

    Access to all Orangetheory classes at any studio nationwide

    Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)

    Opportunities for career growth

    Covid-19 safety and health protocol for a safe work environment

    Monthly team-building events and reward opportunities

    Free AED/CPR certifications

    Huge discount on NASM and AFAA certifications (inquire with management)

    PHYSICAL REQUIREMENTS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.

    AAP/EEO Statement: Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Job Type: Full-time, including early mornings, nights, weekends, and holidays

    Pay: $17/hour + bonus

    <p><span style="font-size: 8.0pt;">Acknowledgement</span><span style="font-size: 8.0pt;"> *</span></p> <p><span style="font-size: 8.0pt;">I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.</span></p>

  • Locations
    Los Angeles, CA • LOS ANGELES, CA • CAMPBELL, CA • SOUTH SAN FRANCISCO, CA • PALO ALTO, CA • SAN JOSE, CA • SANTA MONICA, CA • BAKERSFIELD, CA • CINCINNATI, OH