About Us:Our impressive collection of clients means that we can find the right fit for applicants.
Our approach to identifying talented individuals at all ages and backgrounds helps us build long-term and meaningful relationships with candidates throughout their careers.Job Duties:
Orbit Recruit is looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work.
Salary range: $44000 - $54000 per year.
Responsibilities:
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Show composure, resilience, and flexibility in Orbit Recruit’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs
Build and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
Partner with customers to effectively resolve issues
Provide internal feedback on how we can better serve our clients in the product road map for continuous improvement.
Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.
Requirement
Bachelor's or Associate degree preferred.
Prior customer service/sales experience is an asset.
Self-motivated, always curious, and consistently eager to learn.
Problem-solving skills.
Excellent written and verbal communication skills.
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.