Order Fulfillment Coordinator

C

C & F Enterprises

Order Fulfillment Coordinator

Newport News, VA
Full Time
Paid
  • Responsibilities

    At C&F Enterprises Inc. we strive to learn, improve, and serve every day. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc. We are looking for individuals who enjoy a team oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

    Job purpose

    To ensure the timely and accurate flow of customer orders from entry to shipment, utilizing the Apprise ERP system to manage inventory replenishment and coordinate with warehouse operations. This role is critical in prioritizing shipments, maintaining efficient inventory levels, and serving as the operational link between Sales, Inventory, and Logistics.

    Duties and responsibilities

    Order Processing & System Management

    • Process and transmit customer sales orders to the warehouse via the Apprise ERP system for picking, packing, and shipping.
    • Prioritize daily order releases based on requested ship dates, customer urgency, and internal inventory availability to ensure on-time delivery metrics are met.
    • Serve as the primary system expert for order flow within Apprise, ensuring all data is accurate and up-to-date.

    Inventory & Replenishment Coordination

    • Manage the replenishment workflow within Apprise, working orders into the replenishment schedule to ensure stock is available in the appropriate warehouse locations.
    • Monitor inventory levels against current order demand and collaborate with the Inventory Planning team to address potential stock-outs or overstock situations.
    • Release replenished orders to the warehouse for physical pulling, packing, and final shipment processing.

    Logistics & Communication

    • Act as the critical liaison between the Sales, Warehouse, and Finance departments regarding order status and logistics.
    • Advise the Accounts Receivable (AR) team immediately of any customer orders flagged with credit holds or those where the credit card will not authorize the payment, ensuring prompt resolution.
    • Confirm with the warehouse when urgent orders are released and monitor their progress through the pulling and packing stages.
    • Resolve operational issues related to order fulfillment, such as shipping errors, incorrect item allocation, or system discrepancies, to keep the supply chain moving smoothly.

    Demonstrates a commitment to C&F Enterprises, Inc. core values.

    The position responsibilities outlined above are in no way to be construed as all encompassing.

    Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

    Skills

    • Exceptional customer service capabilities coupled with strong negotiation and diplomacy skills
    • Demonstrated high proficiency in Apprise and Microsoft Office Suite, especially Excel for data analysis and reporting.
    • Excellent oral and written communication skills for professional business correspondence.
    • Ability to multitask and apply analytical problem-solving skills to resolve complex account discrepancies.
    • Impeccable time-management, organizational, and attention to detail skills.
    • Knowledge of credit and collections best practices and applicable regulations.
    • Ability to work both independently and as a member of different teams.

    Competencies

    • Positive Energy Level
    • Customer Relationships
    • Team Player
    • Maintain stable performance under pressure
    • Takes Initiative
    • Time Management
    • Independence

    Qualifications

    • A high school diploma and/or equivalent experience.
    • 5 or more years of experience in an Accounts Receivable, Credit, or Collections role.
    • Must be familiar with customer resolution techniques and dispute management.
    • Must have strong computer skills and experience with ERP systems (e.g., SAP, Oracle, NetSuite) for credit management and order processing.

    Physical requirements

    • Sitting, Standing Walking
    • Lifting: Raising or lowering an object from one level to another (includes upward pulling)
    • Carrying, Pushing, Pulling boxes and sample orders up to 50 lbs.

    The successful candidate must be able to pass a pre-employment background check and drug screening.

    All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future.

    C&F Enterprises, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, and promoting qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process, please contact hr@cnfei.com.

    No Recruiters/Agencies Please

    No Relocation assistance provided