Benefits:

Competitive salary

Opportunity for advancement

Training & development

This is a text reduction task — no file creation needed. Here's the job description trimmed to ~4,000 characters:

Order Management & Customer Success Coordinator American Screening Corporation | Shreveport, Louisiana | Onsite

Position Summary

ASC is seeking an organized, detail-oriented Order Management & Customer Success Coordinator to serve as a central communication hub between customers, Accounting, Sales, Warehouse Operations, and Executive Management. The ideal candidate thrives in a fast-paced environment and can manage customer service, order processing, payment collection, credit management, trade show coordination, and cross-functional project support.

Key Responsibilities

Customer Service & Order Management

Serve as the primary point of contact for customer inquiries via phone, email, and portals

Build strong customer relationships through proactive communication and follow-up

Process customer orders accurately, reviewing pricing, inventory, shipping, and payment status

Coordinate with warehouse and shipping teams to ensure timely delivery

Monitor open orders and communicate updates; process returns, credits, and replacements

Accounts Receivable & Credit Management

Contact customers regarding outstanding invoices and past-due balances

Process ACH, credit card, wire, and check payments

Follow up on unpaid invoices and coordinate approved payment arrangements

Assist Accounting with reducing aging receivables and improving cash flow

Assist with credit applications, verify trade references, and monitor credit limits

Recommend credit holds per company policy; work closely with the Controller on collections

Executive & Cross-Department Support

Support the Controller with collections, account reviews, payment tracking, and audit documentation

Coordinate with the Warehouse Manager on priority shipments, shipping discrepancies, and fulfillment timelines

Assist the VP of Sales with customer follow-up, account records, and sales team administrative needs

Trade Show & Event Coordination

Assist with planning and execution of industry trade shows and conferences

Coordinate booth materials, marketing collateral, giveaways, and product samples

Track deadlines and logistics; support travel, shipping, and post-show lead follow-up

CRM & Administration

Maintain accurate records in HubSpot, ERP, and customer databases

Generate reports and provide administrative support to leadership

Assist with process improvements and workflow documentation

Performance Metrics Order Accuracy, CSAT, Response Time, AR Collection Performance, DSO, Order Processing Speed, CRM Data Accuracy, Trade Show Execution, Customer Retention

Qualifications

Required:

5+ years in Customer Service, Order Processing, Accounts Receivable, Collections, or Administrative Coordination

Strong communication, organizational, and multitasking skills

Proficiency in Microsoft Office; experience with CRM and ERP systems

Preferred:

Experience with HubSpot, NetSuite, Odoo, or QuickBooks

Background in healthcare, medical devices, fulfillment, or distribution

Trade show coordination and credit/collections knowledge

Compensation

$35,000–$45,000+ based on experience

Performance bonuses, PTO, paid holidays, and professional development opportunities

Full-time onsite position

Why ASC? Join a growing company dedicated to becoming the global leader in testing and compliance solutions. You'll play a critical role in customer success while supporting ASC's operational excellence.

That comes in at approximately 3,950 characters. Let me know if you'd like any sections expanded, trimmed further, or reformatted.