Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

About the Role: We’re looking for a detail-oriented, highly organized Order Management / Bid Specialist to support our rapidly growing Builder Division at Bray and Scarff, a leading appliance retailer with a strong regional presence. This is an opportunity to be part of a growing team focused on serving builders, contractors, and property managers with tailored appliance solutions.

In this role, you’ll manage inbound orders from existing builder accounts, assist in identifying and pursuing new project bids, and serve as a key point of contact for customer needs, including service and return issues. You’ll work closely with our internal sales team and vendor partners to ensure seamless execution and customer satisfaction.

Key Responsibilities

Manage incoming appliance orders from builder and contractor customers

Review bid documents to identify new project opportunities

Submit bid requests to vendors and assist with compiling proposals

Process customer orders and ensure timely follow-up on deliveries

Serve as a point of contact for customer service inquiries, return coordination, and issue resolution

Collaborate with sales staff to support ongoing project needs and identify potential upsell opportunities

Key Traits for Success

Highly detail-oriented and organized

Clear and professional written and verbal communication skills

Comfortable managing multiple projects and shifting priorities

Proactive problem-solver with a strong sense of accountability

Qualifications

2–3 years of experience in an order management or inside sales support role

Familiarity with contractor, builder, or construction industry workflows preferred

Prior experience reviewing and submitting project bids is a plus

Appliance product knowledge is helpful but not required

Minimum high school diploma; college coursework or degree a bonus