Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Order Processing Coordinator

Location: In-person (Ontario, CA) Job Type: Full-time

About Petpals Group Inc.

PetPals® is a family-run business with over 20 years of experience crafting eco-conscious, long-lasting cat furniture. Rooted in generations of feline devotion, we design products that meet the needs of cats while enhancing the aesthetics of modern living spaces.

Our team shares a deep passion for creating cozy sanctuaries that reflect both pet and owner purr-sonality. More than pet lovers, we’re a collaborative group that values kindness, customer care, and continuous improvement. If you’re seeking a workplace where your contributions matter and your love for animals is celebrated—you’ll feel right at home here.

What You’ll Do

As our Order Processing Coordinator, you’ll be a vital part of our operations, ensuring seamless order fulfillment and outstanding customer support. Your responsibilities will include:

Process daily orders through Ship Station/FedEx/UPS

Process LTL orders through FedEx bulk logistics

Run inventory report weekly. Alert for over stock and low stock SKUs

Providing accurate information on products, services, and order status

Assisting customers with placing orders and resolving issues

Maintaining detailed records of customer interactions and transactions

Updating customer profiles and order data in internal systems

Completing the Replacement File and R-Parts daily inventory log

Creating labels for replacement parts and service requests

Packaging and shipping orders and replacement parts via UPS and FedEx

Making outbound calls to follow up on feedback or order concerns

Communicating clearly and professionally to ensure a positive customer experience

Required Qualifications:

Experience in order processing and customer service

Proficiency in Microsoft Office Suite (especially Excel)

Familiarity with ShipStation, UPS, and FedEx platforms

Strong data entry skills and attention to detail

Excellent verbal and written communication skills

Professional phone etiquette

Preferred Qualifications:

Bilingual (Spanish preferred)

Passion for pets and commitment to service excellence

Benefits

Paid Federal Holidays

Paid Sick Leave

Paid Vacation

Health Insurance

401(k) Retirement Plan

Employee discounts on pet products

Hands-on training and growth opportunities

📋 Application Questions

Do you have a cat?

Are you proficient in Microsoft Office Suite (e.g., Excel)?

Work Environment & Expectations

This is a hands-on, in-person role at our Ontario, CA facility. We’re looking for someone reliable, punctual, and eager to grow with us. Consistent attendance and a proactive attitude are key to success in this position.

Ready to Join Us?

Love pets and helping people? Apply today and become a valued member of the Petpals family!