Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Order Processing Specialist (In-Office | Ontario, CA)
Compensation: Competitive + Benefits (Negotiable based on experience) Schedule: Mon–Fri | 7:00 AM – 4:00 PM
About Ashtel Studios
Ashtel Studios is one of the fastest-growing consumer products companies in the U.S., recognized as a 2023 Inc. 5000 honoree. For over two decades, we’ve been designing innovative, design-forward products across oral care, baby/kids, wellness, and personal care that are distributed nationwide through major retailers including Walmart, Target, Walgreens, Sam’s Club, H-E-B, and more.
Our culture is fast-moving, collaborative, and entrepreneurial. We value people who take ownership, solve problems, and enjoy making systems better.
The Role
We are seeking an Order Processing Specialist to support the full lifecycle of retail purchase orders and EDI transactions from PO receipt → confirmation → billing.
This role ensures accuracy, compliance, and smooth communication between Sales, Logistics, Accounting, and Retail customers. If you enjoy coordinating details, proactively solving issues, and keeping operations running smoothly, you’ll thrive in this role.
What You’ll Own
Order & EDI Processing
Process and validate incoming purchase orders Manage EDI order transmissions & confirmations Resolve pricing, item, and quantity discrepancies
Billing & Documentation
Generate accurate invoices & attach required backup Maintain organized billing records for audit & compliance Troubleshoot billing or EDI chargeback issues as needed
Item & Data Management
Create new SKUs and update product item data in ERP Maintain clean data for pricing, UPCs, pack sizes, dimensions, etc.
Reporting & Support
Run open order reports and sales/ops reports for internal teams Provide updates to Sales on fulfillment and delivery status Communicate with customers regarding order-related questions
Why This Role Matters
Your work directly impacts:
On-time delivery Retail compliance Revenue recognition Chargeback prevention Customer satisfaction
For a company that sells into major retailers, this function is mission critical.
Who You’ll Work With
Cross-functional collaboration across:
Sales
Warehouse & Logistics
Accounting & Billing
Purchasing
Customer Service
This provides rare visibility across the entire business, making it a strong platform for career growth.
Requirements
Must Have: Experience with EDI order processing Detail-oriented with strong follow-through Ability to manage multiple tasks independently Comfortable navigating ERP/operational systems Proficient in Microsoft Excel Clear written & verbal communication skills
Nice to Have (Not Required): Experience in consumer products or retail operations Experience billing large retailers (Walmart, Target, etc.) Chargeback prevention or compliance exposure Report-building experience (Excel / ERP / BI Tools)
Growth Path
Top performers can grow into:
Sales Operations Lead Logistics / Supply Chain Coordination Key Account Support Inventory & Demand Planning
We promote internally and value people who take initiative and improve processes.
Compensation & Benefits
Competitive pay (negotiable based on experience) Bonus & promotion opportunities Benefits include:
Health, Dental & Vision
401(k) + Company Match
PTO + Paid Holidays
Employee Discounts
Referral Bonus Program
Work Environment
Location: Ontario, CA Work Type: In-person (collaborative team environment) Hours: M–F | 7:00 AM – 4:00 PM Type: Full-Time
Who Thrives Here
People who thrive in this role tend to be:
Problem solvers Organized & structured Communicators Systems-minded Calm under deadlines Proud of accurate work
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance
Work Location: In person