W.H.P.M., Inc., established in 1993, is a privately held corporation headquartered at Irwindale, California, only 15 minutes away from downtown Los Angeles. The Company is a pioneer in the research and development of one-step rapid membrane tests. It has been designated a registered GMP facility for in vitro diagnostic medical devices by the FDA.

Primary responsibilities

*Process external customer purchase orders or other forms of commitments

*Respond to customer email inquiries and requests

*Take down customer information in order to process order.

*Input data into computer.

*Ensure payment information is accurate.

*Process order and distribute receipt.

*Input orders into database.Inform customer of expected delivery date.

*Follow up on orders.

*Check inventory control.

*Prepare invoices and shipping documents.

*Have parcel picked up by shipping company.

*Prepare order reports for management.

Required Experience

*2-3 years experience (preferred) in order processing, customer service or related experience

*High level of computer literacy

*Excellent verbal and written communication skills

*Must be customer-retention focused

*Detail oriented with excellent organizational and interpersonal skills

*Ability to adapt quickly in an fast paced environment

*Must be able to effectively prioritize, multi task and work well as part of a team

*Sage Peachtree