Job Description

The Customer Support Specialist position at OrderPort, LLC is an entry-level position offering competitive pay and the opportunity for career growth. OrderPort has worked with wineries across the nation to provide the tools they need to run their business effectively and efficiently. While our customer base continues to grow, OrderPort maintains the personal atmosphere of a small company.

Our Support Team members are our client’s first points of contact when they need assistance. As a member of this team, you would work directly with wineries to answer questions, troubleshoot, and provide best-use practices regarding the OrderPort system.

All product training provided on-the-job.

THE INDIVIDUAL IN THIS ROLE WILL:

Provide support for users at our wineries using OrderPort in their day-to-day activities. Answer telephone, email inquiries and Help Desk tickets from customers regarding company products and processes.

Maintain a log of issues so trends can be identified. Develop and maintain positive customer relations. Coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.

RESPONSIBILITIES: Troubleshoot customer issues and provide prompt and accurate solutions in writing or over the phone. Create and maintain documentation for our knowledge base articles. Report product issues and provide feedback to Product Development. Collaborate with other support team members to solve problems. Work in a highly-skilled, motivated and cooperative team with both shared responsibilities and direct ownership of issues. Ensure the confidentiality, integrity, and privacy of customer information as well as OrderPort systems and data.

QUALIFICATIONS: Prefer at least 1 year of customer service experience. Excellent oral and written communication skills are required. Issue management and problem-solving skills. Excellent People skills Desire to help others

EDUCATION: An Associates Degree or Bachelor's Degree with a major in business, communications, English or technology – Completed or In Progress preferred.

We have positions for full-time and part-time with a long-term career opportunity. The candidate may be required to work weekend shifts.

Job Types: Full-time

Salary: $16.00 to $20.00 /hour