THE ORDWAY: The Ordway, recognized as one of the U.S.’s leading not-for-profit performing arts centers, is home to a wide variety of performances throughout the year that encompass the finest in musical theater, world music, dance, and vocal artists. Performances take place in the 1,900-seat Music Theater and a 1,100-seat Concert Hall. The Ordway is committed to providing a welcome and inclusive environment for all patrons, artists, and employees.

POSITION PURPOSE: The Ticket Services Associate is responsible for revenue generation, providing exceptional customer service, and general support for the Ticket Services department at the Ordway. 

POSITION DETAILS:

• POSTING DATE: 8/25/2021
• CLOSING DATE: Open until filled, this position will remain open until the Ordway has seen a diverse pool of candidates
• EMPLOYEE TYPE: Part-time, hourly, nonexempt
• DEPARTMENT: Ticket Services 
• REPORTS TO: Director of Ticket Services

KEY PERFORMANCE AREAS:  

• Process ticketing transactions in Audience View to generate revenue and creatively problem solve to provide an excellent buying experience for Ordway patrons.
• Provide Ticket Services support for Ordway and Schubert Club events.
• Support Group Sales; create, foster, and expand relationships with client base of schools, corporations, and other groups of ten or more ensuring that they receive the best possible service and theatre experience.
• Provide exceptional customer service according to the Ordway’s service standards and guidelines to ensure the Ordway experience.
• Provide operations support to the Ordway as needed to facilitate workflow, with a focus on Ticket Services and Marketing department needs
• Perform miscellaneous duties as assigned by Director of Ticket Services or Supervisors that will optimize workflow, coordination among departments, and assure that Ordway’s service standards and guidelines are met.
• The Ordway is especially interested in candidates who can contribute to the diversity and inclusive objectives of the organization and promote a culture of respect.

OTHER QUALIFICATIONS:

• High school diploma or GED preferred.
• At least one year sales or customer service experience required, phone sales experience preferred.
• Computer ticketing and experience preferred, experience with Audience View ticketing software a plus.
• High degree of sensitivity for confidentiality.
• Successful candidates must be committed to working with diverse community populations.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to operate software including basic email functions, managing calendar and contacts in Outlook and managing tasks and notes.
• Elementary math skills including addition, subtraction, multiplication, division, decimals and fractions.
• Ability to identify, evaluate, investigate and offer alternative solutions to problems.

TO APPLY: For more information or to apply, visit ordway.org/employment.

Ordway is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, creed, marital status, familial status, public assistance status, age, local human rights commission activity, national origin, and veteran, or disability status.  The Ordway Theater and administrative office are wheelchair accessible and service animals are welcomed. All applicants who have questions or needs regarding access accommodations or interpreting assistance for job interviews are encouraged to reach out to Human Resources. 

We know there are great candidates who may not fit into the criteria we’ve outlined here, or who have important skills we haven’t listed. If that’s you, please don’t hesitate to apply anyway and tell us about yourself.