Established in 1980, Oregon Spice Company provides superior quality herbs, spices, and custom blends to food manufacturers and food service distributors. A locally owned company, located in NE Portland close to the airport, we are committed to being outstanding in all we do. A supportive and healthy work environment is of paramount importance. Our values are reflected in how we treat our team members, with the average length of employment close to a decade.  We have an opening for a Customer Service Representative.

Working closely with the Customer Service Lead, you would be responsible for assisting the day to day operations of the Customer Service Team, ensuring that all customer needs are met in a timely and professional manner.  

What you will do:

• Intake orders via fax, phone, e-mail, etc.
• Input orders into system and confirm via fax when required.
• Print work order with proper instructions and print labels in a timely fashion.  Verify pricing.
• Double check completed orders, call for freight quotes when needed, and print invoice.
• Batch original order, work order, and invoice for pick-up, freight, or UPS. UPS packing slips must be in warehouse ASAP.
• Process paperwork for will call orders when customer arrives.
• Process payment requirements: Credit Card, COD, Terms, Prepayment, etc.
• Process all paperwork for freight. Work with Freight Coordinator for special instructions.
• Monitor availability of all products on Back Order; when product arrives, process work orders, invoice & ship as soon as available.
• Forward customer service needs to Sales Rep or Customer Services Manager.
• Coordinate with office staff to handle returns/complaints.
• Follow up on all freight from previous day.

What you will bring:

• High School Diploma or Equivalent, some college course work preferred
• Strong Computer Skills: MS Office Suite
• Strong Data Entry Skills
• Excellent Communication Skills
• Multi Tasking
• Customer Service Experience 
• Proven problem solving ability
• Strong sense of team work
• Adaptable to change
• ERP system experience (preferred)
• Demonstrated strong attendance in prior role

What you will get:

• Medical and Vision insurance with employer contributions towards costs
• 100% employer sponsored Dental
• 100% employer sponsored Life and AD&D insurance
• Short Term Disability
• Retirement plan with employer contributions
• Paid Holidays Paid Sick and Vacation time

Pay: $16/hr