Job Description

COMPANY INFORMATION: OriGene Technologies (Rockville, MD) is a biotech company commercializing millions of gene-related reagent tools for life science research. Recognized globally as one of the world’s largest sources for cDNA clones, recombinant proteins and antibodies, OriGene continues to drive innovation in CRISPR, assay development and in vitro diagnostic field. For more information, please visit our website: www.origene.com SUMMARY OF POSITION: The qualified candidate will support the company by entering in all incoming orders. The role is in a fast paced environment with multiple interruptions. The individual will be responsible for reviewing and accurately entering purchase orders into OriGene’s order system which is a CRM. The individual will also work closely with the sales, marketing, customer service and operations team to ensure the accuracy of the orders and make sure they are processed in a timely manner. The individual will take orders via email, over the phone and via our online shopping cart. RESPONSIBILITIES AND JOB DUTIES:  Answer incoming calls in support of order entry, customer service and suppliers.  Accurately enter and process orders in a timely manner.  Work with appropriate parties to resolve any issues related to entering orders.  Work with international customers and distributors on pricing inquires and processing orders.  Provide proforma invoices to international customers.  Create quotes for standard items when needed by the sales team.  Check all orders in the shopping cart for accuracy before they are processed and approved.  Work with the billing department to determine if customers are eligible to order and what their order limit is.  Work with the finance department to assist customers with credit applications. MINIMUM QUALIFICATIONS Education & Experience  High school diploma or equivalent.  2 years of order entry experience. Knowledge, Skills and Abilities  Strong computer skills (Excel, Word, Internet)  Must be able to handle detailed information in a fast-paced environment  Excellent written and oral communication skills  Excellent organizational skills with the ability to prioritize work and multitask  Be flexible and adaptive to changes  Must be able to work in a team environment and maintain a positive attitude  High speed internet access at home  Strong organizational skills SUPERVISORY RESPONSIBILITIES None PREFERRED QUALIFICATIONS:  Strong initiative and drive to resolve problems and implement process improvements.  Prior upselling experience.  Ability to understand customers’ needs with strong objection/response handling. WHAT WE OFFER At OriGene, we not only offer you can a great job, and an opportunity to build a career  Training and career development  Financial security through competitive compensation & performance bonus  Health care and well-being programs including medical, dental, and vision.  Paid time off  401(k) retirement saving with a 6% company match. TO APPLY FOR THIS ROLE, PLEASE SEND YOUR CV/RESUME ALONG WITH A COVER LETTER TO JOBS@ORIGENE.COM. PLEASE REFERENCE “ORDER ENTRY SPECIALIST” IN THE SUBJECT LINE.