Job Description

1.0          Nature & Objective:

This role will handle office activities and operations while providing clerical and administrative support to the Operations Manager. This position primarily will answer all phones into the company as well as assist customers with inquiries, schedule service calls/pickups and/or research customer billing issues related to oil purchases/sales as well as antifreeze sales, vacuum truck services, and oil filter pickups.

2.0          Position Qualifications:

• AA degree or a minimum of five to seven years of qualifying work experience
• Bilingual – Spanish and English
• Ability to communicate effectively both verbally and written format
• Advanced skills in Microsoft Office Suite specifically Excel with proficient math capabilities
• Ability to learn new proprietary software and applications specific to the oil industry and Origin specific (i.e., RMA)
• Knowledge of oil, gasoline and diesel logistics industry preferred
• Excellent organization and customer service skills
• Service oriented and able to resolve customer inquiries
• An all-around team player, high energy with positive attitude and willingness to participate in team atmosphere

3.0          Responsibilities include the following:

Daily responsibilities include but are not limited to:

• Answering the phone and scheduling service calls
• Assisting customers with questions and research customer billing issues
• Input of all daily paperwork including corrections, invoicing, and balancing
• Preparation and mailing of customer invoices and monthly statement preparation
• Preparation of customer payments and/or assist with customer collections including but not limited to oil, oil filters, antifreeze and vacuum truck services
• Completion of various customer account data analysis
• Assist, as necessary, with truck route logistics and serve as a backup to the Dispatch role if and when required (cross training as backup).
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items throughout the location(s)
• Ordering of all office supplies and/or other operating materials
• Performs basic administrative and clerical support tasks as well as filing, recordkeeping and general office operations as necessary or requested
• Strives to develop good working relationships with co-workers, contractors, customers and associates.  Exemplifies high levels of moral, ethical standards and values.

Company Description

Origin is one of the mid-Atlantic’s largest recyclers of used motor oils and lubricants. The corporate headquarters is located in Maryland where we safely collect and refine used petroleum products and distribute them for reuse. We also lease liquid and dry bulk storage to corporate clients. Our corporate HQ facility is strategically located on the Port of Baltimore and accessible by rail, barge, truck and deep-water vessel. Origin has offices in Houston and Waco Texas as well as Tyler and San Antonio locations. The newest Origin facility is located in Belgium and is a leading full-service provider of mobile degassing, flaring, scrubber and filtering services for rail, truck, vessels and tanks. These strategic acquisitions position the company as a leading environmental infrastructure and services platform that now includes an international footprint.