Job Description
JOB TITLE: Client Services Specialist EMPLOYMENT TYPE: Full Time
JOB SUMMARY:
The Client Service Specialist with interact with the company’s clients by addressing inquiries and resolving complaints, generally providing a higher level of client support on a specific product or service.
DUTIES/RESPONSIBILITIES:
Responsible for working directly with clients, sales, and production to ensure client jobs are completed correctly.
Ensuring excellent relationships between production, vendors, sales, and clients requiring strong organizational work habits, good judgement, excellent communication skills, and follow through on time sensitive activities.
Create job tickets on Salespad/PACE for all product operations, work with department managers to schedule and track projects through the production process.
Work with mailing department and/or shipping department to ensure projects are completed on time and shipping/routed as required, including working with sales to produce final invoices for all projects.
Provide clients with estimates for Digital/Direct mail orders
Personally act as the representative on behalf of the client in all activities, including reviewing proofs with clients and notifying the client of alteration changes.
Service the client by solving problems, gathering and transmitting information as needed and demanding the highest quality product.
REQUIRED SKILLS/ABILITIES:
Excellent verbal and written communication skills
Excellent organization skills and attention to detail
Proficient in handling multiple task with different accounts
Proficient with Microsoft Office Suite
EDUCATION AND EXPERIENCE:
High School degree (or GED) required
Print experience is preferred
Must have 1-2 years of experience with Client Services
PHYSICAL REQUIREMENTS:
Prolonged periods of standing or sitting at workstation
Must be able to lift up to 15 pounds at a time
Company Description
Postal Center International (PCI), the leading print, mail and marketing solutions provider in South Florida. Renowned for being the largest, state-of-the-art transactional printer, postal and mail processing service organization, PCI’s family of brands employs 250+ employees and boasts combined annual sales of approximately $60 million. The Company specializes in Marketing, Creative Design, Web Development, Printing, Mailing, Fulfillment, Signs, Supply Management and Promotional Materials for clients across a broad spectrum of industries, including but not limited to Banking, Beverages, Cosmetics, Cruise Lines, Fast Food, Healthcare and Hospitality. Through its family of brands, the Company is a triple certified printer, authorized to purchase FSC, SFI and PEFC certified papers and print the certified logos. It is also SOC2 certified and HIPPA compliant; as well as a Certified Minority Supplier at the local, state and national levels. To learn more about Postal Center International and its family of plans, please visit www.pcioi.com.