The Salesforce Administrator will lead the ongoing management of our salesforce.com CRM solution as well as the collaboration of departments utilizing the platform. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Admissions, Professional Resource Management, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Duties & Responsibilities:
Serve as primary system administrator for the Salesforce.com environment with 50+ users
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Complete regular internal system audits and prepare for upgrades
Manage Salesforce.com data feeds and other integrations
Coordinate the evaluation, scope and completion of new development requests.
Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
Assist in training of new users, and grow the Salesforce.com skill set across the organization
Effectively act as the liaison between our users, vendors and the application development teams
Work independently with members of the user community to define and document development requirements
Uphold all Origins Behavioral HealthCare Policies and Procedures.
Maintain client/potential client confidentiality in accordance with Origins’ Policy.
Education/Experience/Qualifications:
Minimum two years of experience as a Salesforce.com administrator
Saleforce.com Admin (ADM201 and ADM211) certified
Sales Cloud, Service Cloud and Developer certifications preferred
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with addiction treatment and behavioral healthcare preferred
If in recovery, two (2) years of continuous sobriety preferred.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel:No travel is expected for this position.