**This is an ONSITE 1099 contract role payable at $24 per hour**

Overview

We are looking for an experienced IT Deskside Customer Support Engineers with a track record of providing exceptional customer service who can provide onsite, maintenance and support services in a highly demanding environment. The successful candidate will have a minimum of 1-3 years of experience delivering these services in a large corporate environment with a preference given to those with industrial, automotive or manufacturing environment experience.

General Requirements:

• Perform a range of technical work activities at the customer site to meet business and customer requirements.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met.
• Evaluate escalations and act appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.

• Provide onsite support for PC, A/V conference technologies, Industrial workspace devices, including but not limited to configuration and deployment.

• Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.

• Perform analysis, troubleshooting and repair of both hardware and software.

• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
• Ongoing maintenance tasks on the company’s desktop environment.
• Highly professional with excellent communication skills, professional attitude.
• Ability to understand and adhere to all company policies and work without supervision.
• Dealing with 3rd parties and OEMs if required.
• Experience with ticketing i.e., Remedy or ServiceNow.

• Certification in CompTIA+ a plus
• Legally eligible to work in the United States

The Ideal Candidate

• Able to follow instructions and procedures while demonstrating an organized approach to work.

• Works well both independently and in a team.

• Experience working in a manufacturing / industrial/ automotive environment would be advantageous, but not mandatory.

• Proven experience in IT Desktop Service environment with the ability to work under pressure and tight deadlines.
• Uses information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy, and numeracy skills
• Demonstrates awareness of health and safety at work.

• Able to meet the physical requirements of the usual and customary methods of performing the job functions, including a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.

This is a 1099 contract role

Shifts: Monday-Friday 8:00am-5:00pm with potential for weekend rotation and on-call hours.

Pay: $24 per hour

**Immediate start pending successful interview and relevant checks**

\#ZR