**This is a 1099 contract role payable at $25 per hour**

Deskside Engineer – Desktop, Laptop, Server

We are looking for an experienced Desktop Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have a minimum of 3 years of experience in delivering these services in a large corporate environment and a track record of providing exceptional customer service.

General Requirements:

· Must have delivered deskside support within a large corporate environment for a minimum of 3+ years

· Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.

· Troubleshooting and resolving hardware, O/S, and software issues.

· HP Desktop & Laptop experience.

· IOS /Apple experience.

· Imaging / Reimaging computers/hard drives.

· Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.

· Providing face-to-face customer support, as well as telephone support for remote users, Experience with TeamViewer or other remote support tools.

· Ongoing maintenance tasks on the company’s desktop environment.

· Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.

· Ability to understand and adhere to all company policies and work without supervision.

· Dealing with 3rd parties and OEM’s if required.

· Experience with ticketing i.e. Remedy or ServiceNow.

Preferred Experience/Qualifications:

· Must be detail-oriented and self-motivating, polite, customer service-focused and articulate.

· Consistently able to provide excellent customer support representing a variety of personalities and management levels.

· Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.

· Broad experience of IT with a basic understanding of Networks, Servers, and Telecoms.

· Experience including remote control of PCs and video conferencing knowledge.

· A+ and HP accreditations

Pay: up to $25.00 per hour based on experience.

Hours: Monday - Friday; 8:00am-5:00pm

Immediate start pending successful interview and relevant checks