**This is a 1099 contract role payable at $23 per hour**

Overview

We are looking for an experienced IT Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment. The successful candidate will have a minimum of 2-3 years of experience delivering these services in a large corporate environment and a track record of providing exceptional customer service.

General Requirements:

• Perform a range of technical work activities either remotely or at the customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company processes to meet business and customer requirements.
• Document and report on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and act appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure a consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contributions.

• Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
• Troubleshooting and resolving hardware, O/S, and software issues.
• Imaging / Reimaging computers/hard drives.
• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Provide face-to-face customer support, telephone support for remote users, and experience with TeamViewer, or other remote support tools.
• Ongoing maintenance tasks on the company’s desktop environment.
• Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
• Ability to understand and adhere to all company policies and work without supervision.
• Dealing with 3rd parties and OEMs if required.
• Experience with ticketing i.e., Remedy or ServiceNow.

The Ideal Candidate:

• Will be approachable, keen, and demonstrate enthusiasm and confidence when dealing with users.
• Will have a can-do attitude with the ability to learn new skills.
• Will be a team player with communication, influencing, and relationship-building skills.
• Excellent time management and organizational skills.
• Previous experience in supporting Microsoft Applications.
• Previous desktop/laptop hardware and software support experience.
• Knowledge of Mobile devices and hand-held devices.
• Good administrative experience, attention to detail, ensures accuracy of data.
• Previous experience working in a corporate IT environment is desirable.
• Working knowledge of systems tools ITSM, and SNOW would be desirable.

Pay: $23.00 per hour

Hours: 40 hours per week. M-F 8 am - 5 pm

**Immediate start pending successful interview and relevant checks**

\#ZR