***This is a 6-month contract role, payable at $21 per hour. ***

IT Deskside Support Engineer/Customer Engineer

We are looking for an experienced Deskside Support Engineer who can provide onsite, maintenance, and support services in a highly demanding environment.

The successful candidate will have a minimum of 2 years of experience in delivering these services in a large corporate environment and a track record of providing exceptional customer service.

General Requirements:

• Must have delivered deskside support within a large corporate environment for a minimum of 2+ years.
• Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
• Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
• Troubleshooting and resolving hardware, O/S, and software issues.
• (*OEM) Desktop & Laptop experience.
• IOS /Apple experience.
• Imaging / Reimaging computers/hard drives.
• Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
• Providing face-to-face customer support, as well as telephone support for remote users, Experience with TeamViewer, or other remote support tools.
• Ongoing maintenance tasks on the company's desktop environment.
• Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
• Ability to understand and adhere to all company policies and work without supervision.
• Dealing with 3rd parties and OEM's if required.
• Experience with ticketing i.e., Remedy or ServiceNow.

Preferred Experience/Qualifications:

• Must be detail-oriented and self-motivating, polite, customer service-focused, and articulate.
• Consistently able to provide excellent customer support representing a variety of personalities and management levels.
• Broad experience of IT with a basic understanding of Networks, Servers, and Telecoms.
• Experience including remote control of PCs and video conferencing knowledge.
• A+ and (*OEM) accreditations.

Pay: up to $21.00 per hour

Six (6) month minimum contract / contractor position

Covid vaccination required

Immediate start pending successful interview and relevant checks