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IT Deskside Support Engineer/Customer Engineer – TECH BAR

Orion Global Managed Services US Inc

IT Deskside Support Engineer/Customer Engineer – TECH BAR

Creve Coeur, IL
Full Time
Paid
  • Responsibilities

    ***This is a 6-month contract role, payable at $21 per hour. ***

    IT Deskside Support Engineer/Customer Engineer – TECH BAR

    Overview

    We are looking for an experienced IT Deskside Support Engineer who can provide onsite Tech Bar support in a highly demanding environment. The successful candidate will have a minimum of 1 year of experience in delivering these services in a large corporate environment and a track record of providing EXCEPTIONAL customer service.

    General Requirements:

    • Must have delivered EXCELLENT customer support within a large corporate environment for a minimum of 1 year.
    • Strong Break Fix skills for Desktops, Workstations, Notebooks, Printers, and mobility devices.
    • Possess a wide range of technical skills including client, server, software deployment, email & application knowledge.
    • Troubleshooting and resolving hardware, O/S, and software issues.
    • HP Desktop & Laptop experience.
    • IOS /Apple experience.
    • Imaging / Reimaging computers/hard drives.
    • Provide Installations, Moves, Additions, Changes, and Decommissioning of end-user equipment.
    • Provide face-to-face customer support, telephone support for remote users, experience with TeamViewer or other remote support tools.
    • Ongoing maintenance tasks on the company’s desktop environment.
    • Highly professional with excellent communication skills, professional attitude, and the flexibility to work out of hours if needed.
    • Ability to understand and adhere to all company policies and work without supervision.
    • Dealing with 3rd parties and OEM’s if required.
    • Experience with ticketing i.e., Remedy or ServiceNow.
    • Windows Modern Workplace Environment; iPhone for mobility.

    Preferred Experience/Qualifications:

    • Must be detail-oriented and self-motivating, polite, customer service-focused, and articulate.
    • Consistently able to provide excellent customer support to the entire staff, representing a variety of personalities and management levels.
    • Broad experience of IT with a basic understanding of Networks, Servers, and Telecoms.
    • Experience including remote control of PCs and video conferencing knowledge.
    • A+ and HP accreditations.

     

    Pay: up to $21.00 per hour based on experience

    Six (6) month minimum contract / contractor position

    Covid vaccination required

     Immediate start pending successful interview and relevant checks