Job Description

OVERALL RESPONSIBILITIES

Primary responsibility is to provide support to the DOS and Sales Managers, by answering the phone, email blasts, direct mail, compiling weekly and monthly reports, contracts and proposals, sell and service small groups and wedding room blocks. Support overall property in guest satisfaction goals, and provide reservation support.

EDUCATION

• High School Diploma, Bachelors Degree Preferred

JOB REQUIREMENTS

• Previous Hotel Experience Preferred
• CI/TY and Social Tables Preferred
• Computer proficiency required (Excel, PowerPoint, and Microsoft Word)
• Strong business writing skills
• Strong organizational skills for most effective results and efficiency
• Minimum lifting 30 lbs.
• Ability to verbally communicate effectively with guests and co-workers
• Pushing, pulling, bending, and stooping upward reaching
• Some exposure to cleaning chemicals
• Prolonged periods of sitting, standing and/or walking

ESSENTIAL FUNCTIONS

• Practice the Basics of Brilliant Hosting at all times
• Develops relationship with client by maintaining contact on a regular basis (IBT)
• Answering incoming calls – handle inquiry calls
• Assist the Director of Sales and Sales Manager to create direct mailings that highlight services and amenities, special promotions, and unique selling points of the hotel
• Contact clients on behalf of the Sales Managers and serve as a representative of the department in the manager’s absence
• Act as a liaison between client and management
• Meet with clients and conduct site tours when needed, as well as conduct room inspections prior to showing rooms
• Coordinate reservations, amenities, and proposals for VIP clients when needed
• Ensure that standards of personal appearance, grooming and conduct are an example to the team and provide a professional image of guests
• Each associate is expected to complete, within their ability, all reasonable requests by management
• Maintain ESS Scores according to brand averages
• Covering for all managers while out of office or unavailable
• Answering inquiry calls, taking down essential information in order to pass along to Sales/Catering Managers
• Blocking and BEO’s for all in house meetings:
  • BEO Meeting
  • Staff Meeting
  • Owner’s Meeting
  • Cookie Calls
  • Executive Meeting
  • Orientation/Service Excellence
• Each associate is expected to complete, within their ability, all reasonable requests by management