Orlando Shakes in partnership with UCF , Central Florida’s largest professional regional theater company, is searching for a part-time Box Office & Front Of House Associate.
If you are passionate about delivering outstanding customer service, have a keen eye for detail, and thrive in a dynamic environment, we invite you to join our team as a Box Office & Front Of House Associate. Submit your resume for an opportunity to be a key player in creating memorable experiences for our patrons and contributing to the success of our organization.
**** OVERALL JOB RESPONSIBILITES
Box Office Duties:
- Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors.
- Disseminate event information across multiple platforms to patrons and staff
- Process subscription and single ticket sales efficiently using Spektrix Ticketing software
- Coordinate with various departments to address patron needs
- Conduct data entry and management tasks related to box office functions
- Manage voicemail and respond to inquiries via phone and email
- Work with management and a team to complete various projects.
Front of House Duties:
- Support morning student performances, matinee & evening performances on an as needed basis.
- Assist groups & individuals with entering and exiting the theater.
- Coordinate with the education department & box office manager regarding performances
- Work closely with stage management before, during and after performances regarding various start & end times and late patron seating.
- Address ADA needs before, during and after performances
- Accurately produce performance reports
- Monitor volunteer activities and perform necessary tasks as required
EXPERIENCE & SKILLS
- Have a professional attitude, appearance, and personality
- Exhibit exceptional customer service skills
- Professional phone etiquette
- Exceptional verbal communication
- Ability to properly record information and produce various reports
- Ability to take direction and problem solve
- Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
- Manage voicemail and respond to all inquiries over the phone and by email
- Be familiar with the season, theaters, and overall operations
- Experience in Spektrix or other box office/ticketing software (REQUIRED)
- Be highly proficient in Google G-suite and Microsoft Office software
**ORGANIZATIONAL RELATIONSHIPS:
**
- Reports directly to the Box Office Manager & Front Of House Manager
SCHEDULE:
- Schedule varies based on event scheduling
- Shifts range from 11:30 start time to 11:00 end time.