Job Description
POSITION SUMMARY
Provide technical assistance to computer systems users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, Office Suite, Email and operating systems.
ESSENTIAL FUNCTIONS
- Install software applications and provide training as needed
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phone and software within established standards and guidelines
- Handle any troubleshooting and technical support issues which may arise
- Perform duties in a safe manner including assembly of IT equipment electric power supplies
OTHER RESPONSIBILITIES
- Perform other duties and projects as assigned by management