Job Description

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time PRODUCT SUPPORT ENGINEER I.

WHY WORK FOR ZIEHM IMAGING - ORTHOSCAN INC.?

There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.

We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees. Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.

WHAT DO WE OFFER?

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career;
• A unique culture where people convert their passion into action;
• The kind of competitive compensation you would expect from a world leader;
• Nine paid holidays plus a generous PTO and vacation time plan;
• Great benefit plans, major medical, dental and vision;
• Company 401(k) plan with an employer match.

WHAT DO WE EXPECT FROM YOU?

• You have a passion for serving others.
• Creative and fresh thinking in your work.
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
• The ability and experience to perform the job duties successfully.

JOB SUMMARY:

The Product Support Engineer I will provide a broad range of services for Ziehm Imaging - Orthoscan Inc.

MINIMUM REQUIREMENTS: 

• Facilitates as the liaison between factory and field support.
• The PSE must continuously invest in education on the product and may be required to set up special experiments and/or testing to obtain the necessary knowledge to support the role.
• Identity training opportunities that allow creation of training materials to strengthen the field service team and minimize escalations.
• Assist in providing data that may identify failure trends before such trends begin to show in statistical data for premature or excessive failures.
• Responsible for following company quality processes, SOP’s and maintenance of appropriate documentation essential to meet regulatory requirements.
• Furnish various product reports as requested by management.
• Monitor progress against defined goals to ensure securing department goals.
• Responsible for the maintenance of appropriate documentation for training results to meet regulatory and audit requirements.
• Must handle stress positively and effectively in the way most appropriate for the benefit of the department and company. Positively respond to change and prioritize assigned tasks.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in electrical engineering or other closely related field acquired from an accredited University required.
• Excellent communication skills and attention to detail.
• Ability to prioritize and lead multiple tasks/assignments simultaneously.
• Excellent project management skills.

PREFERRED QUALIFICATIONS:

• 5 years of experience within the Medical Device Industry.

We support a drug free work environment

EOE/M/F/Disability/Vet

Company Description

At Orthoscan, we're a growing team of individuals dedicated to building groundbreaking imaging devices. We welcome challenges, doing whatever it takes to move beyond them and reach our goals. We work fast, we work smart, and we work together. From our service department to production team to executive management, all of us at Orthoscan are committed to customer satisfaction. Without our customers and their support, we wouldn't be the market leader we are today.