Benefits:

Bonus based on performance

Competitive salary

Paid time off

Employee discounts

Flexible schedule

Benefits/Perks

Flexible Schedule

Great Work Environment

Competitive Compensation

Career Advancement Opportunities

Health Insurance stipend

Paid time off

Employee discount

Job Summary

We are seeking an experienced Front Desk/Patient Coordinator to join our team! As our Front Desk Coordinator . The ideal candidate has a strong background in customer service and leadership and a positive attitude. If you love working with people, thrive in a fun and supportive environment, and are looking for a long-term career opportunity in healthcare, we would love to meet you.

We are a one-of-a-kind, patient-centered orthodontic practice utilizing unparalleled advanced technology and pioneering airway-focused orthodontic care—the future of the specialty. We treat children, teens, and adults who are often involved in interdisciplinary medical-dental care, and patients travel from around the world to receive our unique approach.

Our practice primarily focuses on Invisalign-based therapy integrated with advanced sleep and airway appliances, with limited use of traditional braces. We operate within a state-of-the-art medical design facility featuring private treatment suites and a high-end clinical environment—creating an exceptional setting for delivering precision care, patient comfort, and clinical excellence.

Responsibilities

Greet and check in all patients in a friendly and professional manner.

Answer phone calls and website inquiries/text messages

Maintain productive schedules and confirm appointments.

In charge of Accounts Receivables

Gain financial commitment from patients and discuss payment plan options

Present treatment plans and educate patients on treatment options

Collect insurance information

Ensure compliance with HIPPA, OSHA, etc.

Respond to patient billing, treatment, and benefit inquiries.

Other duties and responsibilities as assigned by the Dr

(Preferred but not required): Able to process insurance for extra hours/pay

Qualifications

Qualifications

High school or equivalent (Required)

Minimum 1-year dental office experience, with 2+ years preferred

Dental Software knowledge (Dolphin, Ortho II Etc..)

CRM knowledge, ideally with Weave

Excellent organizational skills

Excellent interpersonal communication skills

Patient advocate; empathetic, adaptable, and ethical

Ability to multitask effectively

Proficient in Microsoft Office/Excel

Previous customer service experience

Strong communication and interpersonal skills

Excellent customer service skills

Attention to detail