Job Description

Hi, we're Oscar. We're hiring an Operations Engineer to join our Insurance Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role The Data Stewardship team safeguards the core data sets essential to Oscar's operations. We structure data and documents to improve usability across all of Oscar; establish infrastructures; model future performance to reduce longer-term risks; design and refine testing strategies and design and institute data integrity monitoring; and own data integrations with partners. The team also serves as ambassadors and data experts to partners around the company, including Data, Product, Engineering, and Finance.

You will design, develops/builds, tests and implement data and technical solutions with a focus on creating efficiency and scale through technology and automation of Oscar's infrastructure and underlying logic for core insurance functions. You will Understand Oscar's infrastructure, underlying logic, and data models, and works to work on requirements/rules that support our needs. You will Identify opportunities for technology enablement, apply technical expertise to design, and implementation of solutions to address operational challenges across the core insurance functions.

You will report to the Director, Insurance Operations. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities

• Run the development to production lifecycle of new tools and features (or enhance existing), to allow operational efficiencies, improve quality, and contribute to Oscar's regulatory or strategic need
• Experienced user of available development tools, infrastructure, frameworks and libraries, and knows when to apply them
• Consult and cross collaborate on iterative problem definition and technical design/scoping to build and document generalizable, complex, scalable and repeatable processes
• Communicate assumptions and technical decisions through design docs, producing and maintaining documentation associated with their domain
• Develop technical solutions in response to requirements from partners re: new product and market expansions, automated workflows to reduce manual work requirements, new/improved tooling, and data quality/integrity needs
• Write correct, stable, and modular code with some guidance; capable of delivery of production code
• Understand potential failure scenarios and develop stable systems that are easy to maintain with guidance
• Contribute to code review and design reviews within their domain
• Understand the operations ecosystem, technology and data models and its current strengths, weaknesses, and gaps.
• Catches, responds to and resolves issues/errors/escalations through investigation to produce insights for short/medium/long-term technology-enabled solutions
• Partner with the Engineering and Data departments to structure and operationalize the next generation of health insurance operations; prototype and integrate with engineering or data services, pipelines, and models.
• Support urgent operational needs through on-call rotation; resolve production issues

Qualifications

• A technical bachelor's degree or 4 years commensurate experience
• 3+ years experience in a technical role (QA analyst, PM, operations analyst, financial engineering, industrial engineering)
• 3+ years experience in coding or data software experience
• Advanced database language experience

Bonus Points

• An academic and professional background in coding, math, statistics, or data science
• Startup experience

LIFE AT OSCAR: 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

REASONABLE ACCOMMODATION:

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

PAY TRANSPARENCY POLICY:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 VACCINE REQUIREMENTS FOR IN-PERSON WORK: 

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at accommodations@hioscar.com to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.