SUMMARY:

The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

JOB RESPONSIBILITIES:

• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
• Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation.
• Analyze user needs and recommend appropriate hardware.

SKILLS:

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Ability to work independently and manage ones time.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

EDUCATION/EXPERIENCE:

• 5-7 years customer service-related experience required. 
• Bachelor's degree in computer science or related field or equivalent training/education preferred.