Otaku Ramen Managers #1 job is to maintain a healthy and strong service for employees & guests through the systems and support of the Leaders to deliver on the company mission of serving happiness one bowl at a time

Key Characteristics of OTAKU MANAGERS

LISTENER Ability to clearly communicate to your Crew

INSPIRED Ability to motivate Crew day to day

ORGANIZED Ability to run a positive service through systems

TEACHER Ability to train new employees on their pathway

TEAM PLAYER Willingness to “pinch hit for your team when needed”

ACCOUNTABLE Ability to improve with feedback from Leaders and co-Managers

FUN Knowing that at the end of the day, your team wants to love their job

Primary Responsibilities:

Follow up line level employee checklists

Run preshift and discuss changes, 86’d items, or specials

Daily recap of the days progress by writing a daily log

Minimize labor costs by cutting hourly labor whenever necessary

Ensure Key Holders are performing daily

Manage scheduling of Front of House

Manage time off requests and schedule changes

Maintain line level labor on budget with GM's oversite

Attend weekly management meetings

Maintain order guides and prep lists

Monthly inventory

Maintain equipment and report any malfunction to #repairs

BENEFITS

Health, vision and dental (100% coverage)

Daily Employee meals

Parking Pass (if applicable)

Free Soup sent by delivery to you on sick days (because that's when you need it)

Duties include but are not limited to:

Guest Service - we are “Fun Fast Loud Hospitality"

Create a positive environment for staff & guests with great hospitality and leadership

Use music and lights to maintain the vibe day to night

Drive sales through great hospitality

Work on floor providing assistance to guests & service staff

Take care of VIPs, regulars, Otaku employees & industry friends

Deal with all guest issues of both positive & negative natures

Be solution oriented rather than problem focused

Facilities

Exterior walkthrough including street fronts, windows, sidewalks, entryways

Interior walkthrough including all areas of the restaurant plus employee area, hallways, trash room, bathrooms, office

Turn lights up to appropriate levels & adjust throughout service

Ensure placement of chairs & tables in dining room for service, adjusting when necessary

Ensure placement of seating at bar, checking for orderliness

Double check floor areas and windows to ensure cleanliness

Work with kitchen managers to maintain clean & safe working environments for all staff

Double check stocking of all soaps, toiletries, etc. to ensure guest & staff comfort

Admin and Office

Check email, forward messages, return emails

Enter financial information into R365

Maintain clean and organized office cage

Update ordering platforms with 86’s, time changes, etc

Help with Bar inventory/ Bar Ordering