Job Description

Job Responsibility including but not limited to:

Customer Service

• Greet and engage all customers in conversation
• Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer
• Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits etc.
• Communicates with customers courteously and promptly in-person and via phone
• Promote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership team

Operations

• Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities
• Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner
• Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor
• Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise
• Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day
• Supports with execution of reductions and campaign set ups according to & Other Stories guidelines
• Adheres to & Other Stories values, policies and procedures as outlined in company handbook

Team Player

• Partners with team members to ensure customers receive the best customer service in a friendly shopping environment
• Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards
• Willingness and ability to readily respond to changing circumstances and expectations
• Assists in training new team members with high level of customer service focus
• Being straight forward and open minded including when receiving and sharing feedback

Qualifications

Minimum Candidate Qualifications:

• High School graduate or equivalent preferred
• At least 6 months of experience in direct customer service, retail industry preferred
• Ability to lift in excess of 20 pounds
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
• Ability to climb a ladder and use a step stool

Competencies:

• Exceptional customer service and interpersonal skills
• Ability to recognize and execute selling opportunities
• Ability and willingness to run a cash register
• Excellent communication and organizational skills
• Lively interest and knowledge in fashion and design trends
• Passion and drive for retail industry
• Ability to multi-task in a fast-paced environment
• Ability to take initiative to complete tasks and solve problems
• Ability to meet deadlines
• Ability to manage time and prioritize
• Must be able to work a flexible work schedule including nights and weekends

Additional Information

You are guided by our values in all that you do, and together with your colleagues you are responsible for keeping the values alive and as a guide in your everyday work.

Compensation:

Sales Associates Start at $17.00 per hour**

Benefits:

& Other Stories believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount, clothing allowance, - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

Our career site will have more details, check out: https://careers.smartrecruiters.com/HMGroup/other-stories

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities assigned for this job at the company’s discretion.

**H&M Group, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.