Job Description
ABOUT US:
OWC is a fast-paced, friendly atmosphere that advocates ingenuity and encourages every employee to contribute ideas towards the discovery of the next innovative concept that could change the world of technology. Our shared vision of the ultimate customer experience is a key component to achieving the industry-leading results OWC has become known for around the globe. We firmly believe that the best in life is obtained through dedicated teamwork and creativity.
OWC is an environmentally conscious company committed to the conservation of our planet's resources through the use of renewable energy and company-wide recycling programs. Today OWC is recognized as a leading zero-emissions Mac and PC technology company. Other World Computing (OWC) has been providing the highest quality hardware products and support to the computer industry since 1988, specializing in Mac upgrades and expansion products to extend the useful life of Macs and reduce e-waste. We have one of the largest online catalogs for computer and iDevice enhancement products through our e-commerce portal www.macsales.com and have been steadily expanding the software solutions we provide as well through our brands SoftRAID and Mediafour.
OWC offers great benefits such as medical, dental, vision, 401K, short/long term disability, HSA and FSA accounts and a wellness program. We provide paid time off and 6 paid holidays as well as flexible schedule and work from home opportunities. We value our employees so there is potential for career growth, cross functional training, stretch assignments and ongoing educational opportunities.
JOB SUMMARY:
OWC is looking for a skilled and enthusiastic IT Helpdesk Intern to join our Information Technology team! The ideal candidate will have good technical knowledge and will take pride in providing support and guidance to OWC staff with an attitude of outstanding customer service in every interaction. The successful candidate will be a self-starter who is capable of multitasking and understands priorities to maximize performance. You will be a key member of the Information Technology team.
SUPERVISORY RESPONSIBILITIES:
• None
DUTIES/RESPONSIBILITIES:
• Assist the Helpdesk Team in responding to support requests submitted by end-users during
• scheduled periods.
• Follow appropriate team responses, escalating requests if necessary to Helpdesk Technicians or
• Systems Administrators.
• Assist in accurately recording and updating over 3,000+ assets across multiple locations by such
• categories as: asset number, serial number, specifications, employee, and department.
• Provide client level support to our end-users in a mixed Mac OS and Windows 10 environment.
• Perform basic computer preventive maintenance checks and perform standard repair or upgrade
• procedures as detailed by Helpdesk Technicians or Systems Administrators.
• Assist end-users by providing general Mac and Windows operating system support and some general
• Office applications support.
• Assist in the end-user support of general business phone system equipment and Teams apps.
• Communicate via voice, chat and email for multiple remote locations and users.
• Special projects as assigned by leadership.
REQUIRED SKILLS/ABILITIES:
• 1-2 years’ experience working with Mac OS and Windows 10 applications.
• Intermediate-level knowledge of Office applications.
• Exceptional "customer service mentality" and attitude.
• Must have experience in setting up printers, computers, and cable management.
• Exhibit excellent organization and communication skills.
EDUCATION AND EXPERIENCE:
• Interest or current progress towards an Associate’s or Bachelor's degree in Computer Sciences.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must have the ability to lift up to 50 lbs.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.
EEO/AA Employer
Applicants must be currently authorized to work in the United States.
We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company Description
OWC is a fast-paced, friendly atmosphere that advocates ingenuity and encourages every employee to contribute ideas towards the discovery of the next innovative concept that could change the world of technology. Our shared vision of the ultimate customer experience is a key component to achieving the industry-leading results OWC has become known for around the globe. We firmly believe that the best in life is obtained through dedicated teamwork and creativity. OWC is an environmentally conscious company committed to the conservation of our planet's resources through the use of renewable energy and company-wide recycling programs. Today OWC is recognized as a leading zero-emissions Mac and PC technology company. Other World Computing (OWC) has been providing the highest quality hardware products and support to the computer industry since 1988, specializing in Mac upgrades and expansion products to extend the useful life of Macs and reduce e-waste. We have one of the largest online catalogs for computer and iDevice enhancement products through our e-commerce portal www.macsales.com and have been steadily expanding the software solutions we provide as well through our brands SoftRAID and Mediafour. OWC offers great benefits such as medical, dental, vision, 401K, short/long term disability, HSA and FSA accounts and a wellness program. We provide paid time off and 6 paid holidays as well as flexible schedule and work from home opportunities. We value our employees so there is potential for career growth, cross functional training, stretch assignments and ongoing educational opportunities. We work as a team and want to help employees grow and take on new responsibilities. Many of our team members have been working here for more than 10 years. Our President, Jen Soule, started in with Other World Computing as a temporary employee, more than 20 years ago and we are passionate about our employees growing within our company!