Job Description

ABOUT US:

 WE ARE A CUSTOMER SERVICE COMPANY THAT PROVIDES IT SERVICES. WE ARE QUICKLY GROWING AND WE’RE LOOKING FOR THE RIGHT PERSON TO JOIN OUR TEAM. WE SEEK TO BRING ON SOMEONE FOR A ‘HYBRID’ ROLE; SOMEONE WHO HAS A SOLID FOUNDATION IN COMPUTERS AND IT AND A PASSION FOR SALES AND CUSTOMER SERVICE. 

OWC Pro IT Service provides only the highest level of customer service for our client’s IT, security, network, and technical business continuity needs.  OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client’s IT needs.  OWC Pro IT Services focuses on advising our client’s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.

SUPERVISORY RESPONSIBILITIES:

•       None

DUTIES/RESPONSIBILITIES

Provide customer service/support to new and existing clients

·Develop IT sales through a combination of methods that may include research, lead generation/prospecting, and networking

Achieving assigned sales targets

Identify, Prepare, and Present pre-sales solutions in a technical format to both potential and existing clients

Properly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenues

Provide excellent customer service to existing and future SMB clients

Troubleshoot and fix basic IT issues

REQUIRED SKILLS/ABILITIES:

2+ years of customer service experience

The individual in this role will bring deep technology sales experience, strategic thinking, customer obsession, a passion for innovation and best practice sharing, all while showing they can deliver exceptional results over time.

Excellent selling and communication skills, outgoing personality.

A keen interest in IT issues.

Proactive, self-motivated, and enthusiastic.

Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems

Ability to troubleshoot network issues

Office 365/Microsoft Azure

Practical Knowledge of Security requirements for businesses

Configuration of Backup Software/Hardware for Disaster Recovery

High-School Diploma or GED completed with some post-secondary education in a business or technical background

Reliable Transportation and valid Driver’s License

Flexibility and able to adapt to a rapidly changing environment

PREFERRED:

·       Higher Education degree in a business or computer related field

·       Experience with Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies

·       Windows Server Active Directory/Group Policy/Exchange/IIS experience

·       Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V

·       Apple Desktop Operating System Support (OSX)

·       Familiarity with VoIP Technology

·       Experience with Microsoft Visio

·       Scripting experience

·       Prior Experience as a Small Business IT Consultant

·       Certifications: CompTIA A+, Network+, MCSE

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

EEO/AA Employer

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

Company Description

OWC is a fast-paced, friendly atmosphere that advocates ingenuity and encourages every employee to contribute ideas towards the discovery of the next innovative concept that could change the world of technology. Our shared vision of the ultimate customer experience is a key component to achieving the industry-leading results OWC has become known for around the globe. We firmly believe that the best in life is obtained through dedicated teamwork and creativity. OWC is an environmentally conscious company committed to the conservation of our planet's resources through the use of renewable energy and company-wide recycling programs. Today OWC is recognized as a leading zero-emissions Mac and PC technology company. Other World Computing (OWC) has been providing the highest quality hardware products and support to the computer industry since 1988, specializing in Mac upgrades and expansion products to extend the useful life of Macs and reduce e-waste. We have one of the largest online catalogs for computer and iDevice enhancement products through our e-commerce portal www.macsales.com and have been steadily expanding the software solutions we provide as well through our brands SoftRAID and Mediafour. OWC offers great benefits such as medical, dental, vision, 401K, short/long term disability, HSA and FSA accounts and a wellness program. We provide paid time off and 6 paid holidays as well as flexible schedule and work from home opportunities. We value our employees so there is potential for career growth, cross functional training, stretch assignments and ongoing educational opportunities. We work as a team and want to help employees grow and take on new responsibilities. Many of our team members have been working here for more than 10 years. Our President, Jen Soule, started in with Other World Computing as a temporary employee, more than 20 years ago and we are passionate about our employees growing within our company!