Job Description

Leading Freight Forwarder is seeking a Customer Service Lead for their Domestic Department in Los Angeles, CA! The ideal candidate will have some prior experience with logistics, freight forwarding, or domestic transportation. This is a full time opportunity with a world-renowned forwarder with opportunities for growth!

Responsibilities to include:

• Assist with tracking, tracing, and routing domestic freight
• Arrange bookings via air transport
• Prepare billing tasks for the accounting department
• Provide updates on shipment status and delays to clients upon request
• Update shipment data within the computer systems
• Determine best freight forwarding routes based on geography

Qualifications to include:

• Air Freight Experience
• Basic Computer Skills (E-mail, Web Browsing, MS Office Suite)
• Excellent Customer Service Skills via phone and email
• Ability to work a flexible schedule depending on the season, including weekend and holiday coverage based on operational needs
• Eager to work 40-50 hours weekly
• Must be able to read, write and clearly communicate with poise and confidence in English over the phone and in person with customers, vendors and staff

#COR1