Job Description

Job Description

Leading Company in the Video/Audio Industry is seeking an e-commerce specialist to join their team. We are looking for someone who has a deep understanding of the e-commerce space and can help grow the business by building and maintaining relationships with existing/new customers.

Qualifications:

• Previous experience in e-commerce sales, customer service, or other related fields
• Strong communication skills (written and verbal)
• Ability to work independently and as part of a team
• Must be able to prioritize duties and complete tasks within deadlines
• Must be able to handle customer inquiries in a timely and professional manner

Duties:

• Manage customer orders from start to finish including shipping and returns. Ensure orders are received timely, accurately, and in good condition.
• Communicate with customers via email, phone, text, and chat. Provide timely and accurate information about products and services.
• Follow-up on orders and liaise with customers, retail, repair services, buyers, etc.
• Help customers find the right products for their needs by providing product recommendations based on their feedback.
• Maintain and update regular client correspondence.
• Be a primary contact for customer inquiries about our products and brand.
• Able to communicate concisely our company policies to client.

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