Job Description

We are a leader in Logistics and a Top Freight Forwarder. We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving shipping issues!

RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Fantastic company culture and room for growth!