BOND – PERSONAL SECURITY AGENT III: JOB DESCRIPTION

Interested in helping to make your community safer for everyone? So are we. At Bond, we believe that everyone has the right to feel safe.  Join our world-class Command Center team as an Agent and help revolutionize the future of personal safety and security — for all.

In this role, you'll join a team dedicated to keeping their communities safer by providing highly needed 24/7 services to people nationwide. Our Agents stem from diverse backgrounds including emergency response, public safety, EMS, psychology, customer care, criminal justice, the military, and more.

We hope you'll join us!

ABOUT BOND

Founded in 2017, we're an innovative personal security service for all people and situations.

With already over 100 teammates across the United States and globally, including an executive team from the likes of Uber, Tumblr, Amazon, and IBM, and over $60 million raised in funding, we're disrupting the industry.

Powered by ‪24/7 Personal Security Agents (that's you!) and cutting-edge technology — available through an app on your phone — our first of their kind safety services empower people nationwide to live daily life more safely, securely, and with greater peace of mind.‬‬

WHAT YOU'LL DO

You'll use proprietary, cutting-edge technologies to deliver our services and provide best-in-class care and support to our members nationwide.

Whether it's providing a watchful eye in uncomfortable situations, coordinating roadside assistance in a pinch, or delivering emergency response support, you'll help keep our members safer, 24/7, on demand.

In addition to this you'll:

1. Provide real-time assistance and respond to live cases and support requests via video, phone and/or chat while maintaining strict confidentiality and the highest level of professionalism
2. Resolve personal security and safety concerns via our proprietary care methods and resource coordination
3. Operate computers, phones, cameras and proprietary software/technologies to communicate with members and other resources
4. Monitor and analyze data and situations quickly to choose the best solutions and solve problems thoughtfully
5. Document, process, report and record information in verbal, written and electronic form
6. Participate in and provide assistance periodically with training team members, both new and existing.

WHO YOU ARE

You exemplify Bond's core competencies, norms and standards including:

1. Execution excellence
2. Continuous innovation
3. Customer empathy and trust
4. Charity principle
5. Apolitical attitude
6. Glad to be here attitude
7. Willingness to volunteer
8. Constructive debate until timely decision
9. Leading by example
10. Empathy towards team members
11. Into Action orientation

You have superb communication and listening skills and have experience assessing situations to make quick, but thoughtful judgment calls. You are adaptable and comfortable with ambiguity with a “can do” mindset in all situations.

IN ADDITION TO THIS, YOU HAVE:

1. 2+ years' experience in customer care, public safety, emergency response, the military, criminal justice, EMS, psychology, or related
2. The flexibility to work on a shift schedule to include evenings or overnights and rotating weekends - we are a 24x7 operations
3. Proficient computer and multitasking skills to include Microsoft Office applications and various browsers, and a typing speed of at least 45 WPM
4. The ability to accurately read and respond to computer-generated data and readouts with variations in color and eyesight corrected to at least 20/40
5. The ability to understand, see, and hear audible and visual signals and remain seated and upright for extended periods
6. Preferred - Associate's degree, Bachelor's degree or military service

WHY SHOULD YOU JOIN US

1. The opportunity to use cutting-edge technologies to deliver an impactful service to people nationwide
2. Competitive compensation and benefits package – including bonuses, medical/dental/vision, paid time off, and overtime opportunities
3. Growth and development opportunities to advance your career – we promote from within!

WHAT YOU'LL NEED

YOU'LL NEED THE FOLLOWING TO WORK FROM YOUR LOCATION WHILE WE OPERATE IN A REMOTE CAPACITY (AND FOLLOW THE MOST CURRENT STAY-AT-HOME GUIDELINES):

1. Well-lit, dedicated and quiet area from where to work remotely without interruption or distraction. Must have a neutral visual background.
2. Workspace large enough to accommodate two monitors and a notebook computer.
3. Notebook or Desktop computer, with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
4. Working High Definition web camera.
5. Spare USB Port for Headset
6. High Speed Broadband service (wired only) with a minimum of 150 Mbps in a dedicated (single person use) environment or 300 Mbps if in a shared environment (having a backup internet provider is a plus!)
7. ALL COMMUNICATION REGARDING THIS ROLE WILL COME FROM ONE OF THE FOLLOWING DOMAINS: OURBOND.COM OR OURBOND.BREEZY-MAIL.COM, OR FROM SMS (TEXT MESSAGE TO YOUR MOBILE DEVICE). PLEASE SET JUNK MAIL AND SPAM FILTERS ACCORDINGLY TO ALLOW EMAIL FROM THESE AREAS.

MORE ABOUT BOND

Founded in 2017, we're an innovative personal security service for all people and situations. With teammates across the United States and globally, including an executive team from the likes of Uber, Tumblr, Amazon, and IBM, and over $60 million raised in funding, we're disrupting the industry. If you want to learn more, visit our website www.ourbond.com. Download our app for Android or iOS.

We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. All employment is decided on the basis of qualifications, merit, and business need.